Cannot Activate Parallels Desktop 13 on new Mac

[SteveO2]

Hi,
I recently migrated to a new Mac. I have signed out of Parallels on my old mac and I still cannot activate on the new device.
Is there anything I can do?
Thank you,
Steve

 

[Maria@Parallels]

Hi,
I recently migrated to a new Mac. I have signed out of Parallels on my old mac and I still cannot activate on the new device.
Is there anything I can do?
Thank you,
Steve

Hi, we've changed your key's settings, please check the activation issue and let us know the results.

 

[SteveO2]

Hi Maria,
Is till get an error.
Please see attached image.
Thanks,
Steve

 

[Maria@Parallels]

Hi Maria,
Is till get an error.
Please see attached image.
Thanks,
Steve

Please try once again.

 

[SteveO2]

Hi Maria,
I am still getting the same error.
Thanks,
Steve

 

[Maria@Parallels]

Hi Maria,
I am still getting the same error.
Thanks,
Steve

Please restart your Mac and check the issue once again.

 

[SteveO2]

Hi Maria,
My account is working now.
Thank you for your help.
Best,
Steve

 

[Maria@Parallels]

Hi Maria,
My account is working now.
Thank you for your help.
Best,
Steve

Thanks a lot for sharing the results, Steve.