Cannot activate Parallels Desktop v10 license on new MacBook

Discussion in 'Installation and Configuration' started by TomS25, Apr 18, 2019.

  1. TomS25

    TomS25 Bit Poster

    Messages:
    3
    How do I deactivate Parallels Desktop v10 on an old Mac and activate Parallels Desktop v10 on a new Mac?
     
  2. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    Hello TomS25, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  3. TomS25

    TomS25 Bit Poster

    Messages:
    3
    AJ; thanks very much for your quick response. No luck, please see the attached when attempting to activate on new Mac. Screen Shot 2019-04-19 at 6.21.18 AM.png
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    We've made necessary changes with your key, please restart your Mac and Parallels, then please try to activate it again and let us know the results.
     
  5. TomS25

    TomS25 Bit Poster

    Messages:
    3
    Hi Maria; I received the same response from Parallels Desktop when attempting to activate my Parallels license.
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    Tom, sorry for the delay, please reply me back with your license key.
    I'll do my best to help you with activation.
     
  7. BrettD3

    BrettD3 Bit Poster

    Messages:
    2
    I think I have a similar issue - I only need to access/move files from an older machine. Would like a temporary license key, if possible.
     
  8. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    We've reset your key, please check.
     
  9. BrettD3

    BrettD3 Bit Poster

    Messages:
    2
    After entering original license key number and restarting computer, getting the same notification as TomS25 above. Can send you license key directly if needed.
     
  10. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    I've received your key and reset it again. Please check.
     
  11. EveraldoV

    EveraldoV Bit Poster

    Messages:
    3
    How do I deactivate Parallels Desktop v10 on an old Mac and activate Parallels Desktop v10 on a new Mac?
     
  12. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    I've changed your key's internal settings, please try reactivation once again.
     
  13. EveraldoV

    EveraldoV Bit Poster

    Messages:
    3
    upload_2019-8-6_8-34-2.png
     
  14. EveraldoV

    EveraldoV Bit Poster

    Messages:
    3
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     
  16. DimitrisM2

    DimitrisM2 Bit Poster

    Messages:
    1
    Hi guys! Trying to move my lic. too. No access to the old computer. Can not deactivate key. Can you do it for me?

    Thank you.
     
  17. Hi DimitrisM2. We have made the necessary changes. Please try to activate on the new Mac and it should work.
     

Share This Page