I have signed into my account, there is no products for me to cancel and the "link" to "You can make any changes to your subscription" only lets you change the credit card and not cancel. Please cancel and remove my card from file. Direct message me for additional information.
Cannot cancel auto-renewal subscription
- Thread starter Aaron26
- Start date
Trishna Oobeyram
Staff member
Hello @Aaron26
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with your request.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
Trishna Oobeyram
Staff member
Hello @Grimm
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with your request.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.
Last edited:
When you say "submit a ticket", I can't submit a ticket because there is no products to click. Are you referring to sending you a message on Facebook or Twitter?
Trishna Oobeyram
Staff member
On my subscriptions page, I see an expired subscription for Parallels Desktop for Mac Subscription but I don't see the option to cancel/turn off auto-renewal. I also failed to raise a support ticket by following the steps listed in the above messages. I would like to cancel my subscription which will automatically renew on April 9 2026 and have my credit card removed from your file. I also do not have facebook or twitter account. Thank you for your assistance in advance.
Trishna Oobeyram
Staff member
Hello @LeonA3
Please be informed that we have disabled the auto-renewal on the subscription renewing on 9 April 2026.
Regards,
it also wont let me type a support ticket either it just finds subject of renew or delete subscription and how to delete. I cannot get to that section in my profile since it is greyed out. So I cannot write a support ticket and cannot get to section in profile to delete. This is very frustrating.
I am attempting to cancel my Parallels subscription and remove my credit card information from my account, but I am unable to do so through the self-service portal.
On my subscriptions page, I only see an expired "Parallels Desktop for Mac Subscription" and there is no option to cancel or turn off auto-renewal. Additionally, the areas of my profile that appear to contain subscription management options are greyed out and inaccessible.
I have also attempted to create a support ticket, but the support site only directs me to knowledge base articles regarding subscription renewal or deletion. It does not provide a way to submit a ticket or contact support directly.
At this point, I am unable to:
Thank you for your assistance.
On my subscriptions page, I only see an expired "Parallels Desktop for Mac Subscription" and there is no option to cancel or turn off auto-renewal. Additionally, the areas of my profile that appear to contain subscription management options are greyed out and inaccessible.
I have also attempted to create a support ticket, but the support site only directs me to knowledge base articles regarding subscription renewal or deletion. It does not provide a way to submit a ticket or contact support directly.
At this point, I am unable to:
- Verify whether auto-renewal is enabled or disabled.
- Cancel any active subscription.
- Remove my payment information.
- Submit a support request through the support portal.
Thank you for your assistance.
ParallelsU1296
Bit poster
I want to cancel my parallels subscription and remove the payment information also. There two expired keys, and the title names are:
1. "subscribe-2021-11～"
2. "subscribe-2024-11~"
The parallels's payment system is the most absurd I have ever seen. When I tried to review the renewal price for an expired subscription, as soon as I clicked the "Renew" button, the system will directly enable auto-renewal and try to pay for the subscription immediately without giving a chance to review the price. This is robbery!
Hello,
I would like to kindly ask you to cancel my subscription immediately.
Cleverbridge Reference Number: 541513422
I have been trying for a long time to find where to disable the automatic renewal, but I simply could not find the option. As other users have already mentioned on this forum, I also do not have the option to contact support by email because I only have the Parallels Desktop Standard Edition.
Today, €97.55 was charged from my bank account for the automatic renewal, even though I did not intend to renew my subscription.
Could you please:
Thank you very much.
I would like to kindly ask you to cancel my subscription immediately.
Cleverbridge Reference Number: 541513422
I have been trying for a long time to find where to disable the automatic renewal, but I simply could not find the option. As other users have already mentioned on this forum, I also do not have the option to contact support by email because I only have the Parallels Desktop Standard Edition.
Today, €97.55 was charged from my bank account for the automatic renewal, even though I did not intend to renew my subscription.
Could you please:
- Cancel my subscription so that it will not renew again in the future.
- Let me know if I am eligible for a refund of today's renewal charge and explain the refund process.
Thank you very much.
Trishna Oobeyram
Staff member
Hello,
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.