Cannot open any tools

Discussion in 'Parallels Toolbox for Mac' started by ShaunX, Jan 16, 2019.

  1. ShaunX

    ShaunX Bit Poster

    Messages:
    4
    Click the toolbox icon from the menu bar and it shows all tools. But it was not opened when I click any of tools. Just nothing happened.

    BTW, the toolbox window were opened automatically when I start my Mac.

    Env: MacOS 10.14.2, ToolBox 3.0.0 (2073)
     
  2. sergk

    sergk Parallels Developers

    Messages:
    214
    ShaunX,

    to help us investigate the problem please generate Technical Data report (open Toolbox --> cogwheel --> Help --> Send Technical Data) and post it's ID here.
     
  3. ShaunX

    ShaunX Bit Poster

    Messages:
    4
    Report ID: 294155467
    Thanks sergk,
     
  4. sergk

    sergk Parallels Developers

    Messages:
    214
    ShaunX,

    our support team says that after rebooting the laptop your problem has gone away. Is it so?
     
  5. ShaunX

    ShaunX Bit Poster

    Messages:
    4
    Yes it resolved after reboot.
     
  6. sergk

    sergk Parallels Developers

    Messages:
    214
    Glad to hear that you problem was resolved.
     

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