Can't find necessary drivers

[mikelj]

Running Parallels Server on OS/X with Parallels Server Transporter build 2150
Running Parallels Transporter build 2150 on WinSBS 2003 server box.

First time I tried transporting Windows box from OS/X it seemed to work ok
Rebooted the server (no changes made), fired up transporter to remake the VM and now I get "an error occured while transporter was collecting info about source computer - cannot find necessary driver"
HELP ! Tried reinstalling Transporter on Windows box & rebooting - same problem

Log file from Windows box below:

2008-06-21 08:42:14.000 [F] AG00010.02: 3.0.2150
2008-06-21 08:42:14.015 [D] TR00005.03: 0
2008-06-21 08:42:14.015 [D] TR00009.01: 0.0.0.0
2008-06-21 08:42:14.046 [D] AG00005.01: 0.0.0.0; 1622
2008-06-21 08:42:16.015 [D] TR00052.03: 12
2008-06-21 08:42:16.015 [D] TR00052.04: 12
2008-06-21 08:42:16.015 [D] TR00052.05: 12
2008-06-21 08:42:16.015 [F] TR00020.11: 1; 1
2008-06-21 08:42:16.015 [D] TR00020.20: 1
2008-06-21 08:42:16.015 [D] TR00005.03: 0
2008-06-21 08:42:16.015 [F] TR00020.12
2008-06-21 08:42:16.031 [F] TR00020.01: 0x8b17037 135278657 1
2008-06-21 08:42:16.031 [F] TR00020.16: 0
2008-06-21 08:42:16.031 [D] TR00052.14: 12; 0x8b17037; 0x8b22002; 0; 0x8000000
2008-06-21 08:42:16.031 [F] TR00007.04: 0x8000000)
2008-06-21 08:42:16.031 [D] AG00005.08: -- CXmlPacket:erform -- CXmlPacket::initConfiguration -- CLocalComputer:rocess -- CLocalComputer::createIComputer -- IComputer::GetDaLocalComputer; -- Failed to perform xml packet -- Failed to init configuration -- Failed to create local(physical) computer -- error # 1 -- module # 1; 145846327
2008-06-21 08:42:16.250 [D] AG00004.14:
2008-06-21 08:42:16.250 [D] AG00004.11:
2008-06-21 08:42:16.250 [D] TR00005.03: 0
2008-06-21 10:20:13.092 [D] AG00004.02:
2008-06-21 10:20:19.982 [D] TR00052.03: 12
2008-06-21 10:20:19.982 [D] TR00052.04: 12
2008-06-21 10:20:19.982 [D] TR00052.05: 12
2008-06-21 10:20:19.982 [F] TR00020.11: 1; 1
2008-06-21 10:20:19.982 [D] TR00020.20: 1
2008-06-21 10:20:19.982 [D] TR00005.03: 0
2008-06-21 10:20:19.982 [F] TR00020.12
2008-06-21 10:20:20.029 [F] TR00020.01: 0x8b17037 135278657 1
2008-06-21 10:20:20.029 [F] TR00020.16: 0
2008-06-21 10:20:20.029 [D] TR00052.14: 12; 0x8b17037; 0x8b22002; 0; 0x8000000
2008-06-21 10:20:20.029 [F] TR00007.04: 0x8000000)
2008-06-21 10:20:20.029 [D] AG00005.08: -- CXmlPacket:erform -- CXmlPacket::initConfiguration -- CLocalComputer:rocess -- CLocalComputer::createIComputer -- IComputer::GetDaLocalComputer; -- Failed to perform xml packet -- Failed to init configuration -- Failed to create local(physical) computer -- error # 1 -- module # 1; 145846327
2008-06-21 10:20:20.248 [D] AG00004.14:
2008-06-21 10:20:20.248 [D] AG00004.11:
2008-06-21 10:20:20.248 [D] TR00005.03: 0
2008-06-21 10:20:22.389 [D] AG00004.02:
2008-06-21 10:23:21.109 [D] TR00052.03: 12
2008-06-21 10:23:21.109 [D] TR00052.04: 12
2008-06-21 10:23:21.109 [D] TR00052.05: 12
2008-06-21 10:23:21.109 [F] TR00020.11: 1; 1
2008-06-21 10:23:21.109 [D] TR00020.20: 1
2008-06-21 10:23:21.109 [D] TR00005.03: 0
2008-06-21 10:23:21.109 [F] TR00020.12
2008-06-21 10:23:21.124 [F] TR00020.01: 0x8b17037 135278657 1
2008-06-21 10:23:21.124 [F] TR00020.16: 0
2008-06-21 10:23:21.124 [D] TR00052.14: 12; 0x8b17037; 0x8b22002; 0; 0x8000000
2008-06-21 10:23:21.124 [F] TR00007.04: 0x8000000)
2008-06-21 10:23:21.124 [D] AG00005.08: -- CXmlPacket:erform -- CXmlPacket::initConfiguration -- CLocalComputer:rocess -- CLocalComputer::createIComputer -- IComputer::GetDaLocalComputer; -- Failed to perform xml packet -- Failed to init configuration -- Failed to create local(physical) computer -- error # 1 -- module # 1; 145846327
2008-06-21 10:23:21.343 [D] AG00004.14:
2008-06-21 10:23:21.343 [D] AG00004.11:
2008-06-21 10:23:21.343 [D] TR00005.03: 0
2008-06-21 10:25:42.281 [D] AG00004.02:
2008-06-21 10:28:08.782 [D] TR00052.03: 12
2008-06-21 10:28:08.782 [D] TR00052.04: 12
2008-06-21 10:28:08.782 [D] TR00052.05: 12
2008-06-21 10:28:08.782 [F] TR00020.11: 1; 1
2008-06-21 10:28:08.782 [D] TR00020.20: 1
2008-06-21 10:28:08.782 [D] TR00005.03: 0
2008-06-21 10:28:08.782 [F] TR00020.12
2008-06-21 10:28:08.798 [F] TR00020.01: 0x8b17037 135278657 1
2008-06-21 10:28:08.798 [F] TR00020.16: 0
2008-06-21 10:28:08.798 [D] TR00052.14: 12; 0x8b17037; 0x8b22002; 0; 0x8000000
2008-06-21 10:28:08.798 [F] TR00007.04: 0x8000000)
2008-06-21 10:28:08.798 [D] AG00005.08: -- CXmlPacket:erform -- CXmlPacket::initConfiguration -- CLocalComputer:rocess -- CLocalComputer::createIComputer -- IComputer::GetDaLocalComputer; -- Failed to perform xml packet -- Failed to init configuration -- Failed to create local(physical) computer -- error # 1 -- module # 1; 145846327
2008-06-21 10:28:09.001 [D] AG00004.14:
2008-06-21 10:28:09.001 [D] AG00004.11:
2008-06-21 10:28:09.001 [D] TR00005.03: 0


2008-06-21 08:42:03.125 [F] TR00021.05: 3.0.2150
2008-06-21 08:42:05.812 [D] TR00040.05: 22
2008-06-21 08:42:07.203 [F] TR00040.38: 0x80000412
2008-06-21 08:42:07.296 [D] TR00029.01
2008-06-21 08:42:07.296 [D] TR00029.02: 1
2008-06-21 08:42:07.296 [D] TR00029.03: 25531680
2008-06-21 08:42:07.390 [D] TR00054.01
2008-06-21 08:42:07.390 [D] TR00054.02: 1
2008-06-21 08:42:07.390 [D] TR00054.03: 25626816
2008-06-21 08:42:07.468 [D] TR00033.01
2008-06-21 08:42:12.625 [D] TR00036.03: 1
2008-06-21 08:42:12.625 [D] TR00036.02: 1
2008-06-21 08:42:12.625 [D] TR00036.01: 1
2008-06-21 08:42:13.890 [D] TR00040.10
2008-06-21 08:42:13.906 [D] TR00005.03: 0
2008-06-21 08:42:13.921 [D] TR00009.01: 127.0.0.1
2008-06-21 08:42:13.937 [F] TR00036.05
2008-06-21 08:42:13.937 [D] TR00014.06
2008-06-21 08:42:13.937 [D] TR00008.06: 128
2008-06-21 08:42:13.953 [D] TR00014.01: 8; 134217728
2008-06-21 08:42:13.968 [D] TR00014.07
2008-06-21 08:42:13.968 [D] TR00014.03
2008-06-21 08:42:13.968 [D] TR00014.10: C:\Program Files\Parallels\\Parallels Transporter\Parallels Transporter Agent\ParallelsTransporterAgent.exe
2008-06-21 08:42:15.968 [D] TR00008.06: 64
2008-06-21 08:42:15.968 [D] TR00005.03: 0
2008-06-21 08:42:15.984 [D] TR00014.01: 7; 134217728
2008-06-21 08:42:15.984 [D] TR00008.06: 1
2008-06-21 08:42:16.031 [D] TR00025.08: 8b17037; 27
2008-06-21 08:42:16.031 [D] TR00012.02
2008-06-21 08:42:16.031 [D] TR00014.01: 4; 145846327
2008-06-21 08:42:16.031 [D] TR00043.01: 1; 145846327
2008-06-21 08:42:16.031 [W] TR00043.02: 145846327
2008-06-21 08:42:16.031 [D] TR00014.06
2008-06-21 08:42:16.031 [D] TR00008.06: 128
2008-06-21 08:42:16.031 [D] TR00005.03: 0
2008-06-21 08:42:16.250 [D] TR00025.01
2008-06-21 08:42:16.250 [D] TR00005.03: 0
2008-06-21 08:42:16.250 [D] TR00005.03: 0
2008-06-21 08:42:16.250 [D] TR00014.01: 8; 134217728
2008-06-21 08:42:16.250 [D] TR00025.02
2008-06-21 08:42:16.250 [D] TR00014.01: 8; 134217728
2008-06-21 08:42:16.265 [D] TR00014.07

 

[John@Parallels]

We need following info

1. .log files of Parallels Transporter and Parallels Transporter Agent from both operations systems:
* Mac: Users/<user name>/Library/Logs/Parallels/transporter_cl.log
* Windows: %TEMP%\Parallels Transporter\transporter_xx.log (enable "Show hidden files and folders" in the folder options in order to see hidden log). For example:
o for Windows XP, 2000, 2003: C:\Documents and Settings\<username>\Local Settings\Temp\Parallels Transporter\transporter_xx.log
o for Vista: C:\Users\<username>\AppData\Local\Temp\Parallels Transporter\transporter_xx.log
2. Screenshot of Control Panel -> Performance and Maintenance -> Administrative Tools -> Computer management (on left side of the window) from transported system;
3. Information about file system type on the external drive, if the customer uses external drive to copy transported VM to Mac HD.

4. Any available related entries in Application and system logs

 

[mikelj]

Hi
I think the Mac is irrelevant here since the problem can easily be recreated by running Transporter on the Windows computer. Attached - screenshot showing exact error message, disk management in Computer Management (I assume this is what you meant), logs as per your message. There are no events logged in Event viewer.
No external drive is used as we haven't got that far.
FYI - VMWare converter works with no problem
Thanks
Mike

 

[John@Parallels]

Thank you,we are investigating logs

 

[mikelj]

Hi..any update ??

 

[jgeor79]

Hey Mikelj, I ran into the same problem just today. I'm going through the registry of my windows machine to try and remove all instances of parallels transporter and then reintall from scratch. Maybe this will fix that problem while we wait to hear back from John. I'm using Parallels Transporter for Mac/Windows release 1456 which is the latest that comes with Parallels Mac.

 

[jgeor79]

After deleteing the folder in Program Files and removing all traces of transporter from the registry, I was able to copy via the network again. I think there might be some left overs that don't get removed properly with an uninstall. But I'll let the experts verify that or not.

 

[lupus]

I am experiencing the same problems with build 3540. I deleted all references to parallels transporter in the registry, and have reinstalled multiple times, but no joy.

Cheers,

Joel

 

[nmagocio]

Same here

Cleaned up and reinstalled and still not working. I have tried on two different W3k3 servers same problem on both.

 

[John@Parallels]

mikelj
I apologize for delay,
Developers suggested to use Parallels Server build 2173
from http://www.parallels.com/products/server/mac/

Please let me know if there are still problems