Can't install Parallels 10 with legacy license

Discussion in 'Installation and Configuration' started by rvmeush, Feb 23, 2019.

  1. rvmeush

    rvmeush Bit Poster

    Messages:
    31
    I have an old Parallels 10 desktop for Mac that I would like to install on a 2009 Mac Mini that I have. When I attempt to install it and enter my license number I get a popup window saying "Unable to confirm the product license. You have reached the maximum number of activations available for your activation key."

    I don't have any other working computers where Parallels 10 may have been installed. Is there some way I can have the activation key reset so that I can install it properly on my Mac Mini? It would be nice if there was some product support person that I could ask for assistance with this but I didn't see anywhere to send product license issues to.

    Any assistance would be appreciated.
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,128
    Hello rvmeush.
    Please quit Parallels Desktop now. Then, open Terminal (from the Finder menu, navigate to Go -> Utilities -> Terminal), execute the command <><> prlsrvctl activate-license-online <><> inside the Terminal window, wait till the operation completes, close Terminal and re-attempt the activation.
     
  3. rvmeush

    rvmeush Bit Poster

    Messages:
    31
    I followed your instructions but the activation still failed as before. Following is the output of the terminal command:
    Roberts-Mac-mini:~ robert$ prlsrvctl activate-license-online
    Failed to activate the license: Unable to confirm the product license. You have reached the maximum number of activations available for your activation key (http://www.parallels.com/eula). Please purchase a new product license.

    Any other suggestions would be appreciated.
     
  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    7,801
    Hi, we've reset your Parallels Desktop 10 key for you. Please check the activation issue and let us know the results please.
     
  5. rvmeush

    rvmeush Bit Poster

    Messages:
    31
    I tried to activate again with the same error message. I also tried the terminal command (prlsrvctl activate-license-online) before attempting activation as instructed previously and that didn't work either.

    Regards,
    Bob
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,687
    Let us know the macOS X version on which you are trying to use Parallels Desktop 10.
     
  7. rvmeush

    rvmeush Bit Poster

    Messages:
    31
    My OS version is 10.10.5. Please see attached About This Mac screen.

    About this mac.jpg
     
  8. AJ@Parallels

    AJ@Parallels Kilo Poster

    Messages:
    752
    We have made the necessary changes, kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
     
  9. rvmeush

    rvmeush Bit Poster

    Messages:
    31
    My last attempt to activate the license was successful. Thank you very much for your persistence in getting this solved.

    Bob Meushaw
     
    Maria@Parallels likes this.
  10. KebhaK@Parallels

    KebhaK@Parallels Kilo Poster

    Messages:
    123
    You are welcome please post if you have more queries
     

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