Can't install Parallels Tools?

It seems to be a different problem in your case,
Try following:
1. Delete CD from device manager,
2. Delete IDE atapi second channel
3. Restart VM
 
DVD driver corrupt - even after uninstalling

Sounds like I'm having a similar problem:
1. Prompted to install Parallels Tools
2. Can't see CD (have connected Parallels to the .iso via the icon at the bottom of the Parallels window)
3. DVD-ROM driver is corrupt (as displayed in Device Manager)

BUT

4. After deleting the DVD-ROM device and secondary IDE driver, the DVD-ROM comes back corrupted again after a restart
5. Also tried deleting & then installing the DVD-ROM (as prompted by the Windows Troubleshooter), but the installation reported a problem and the driver showed up as corrupt again

So it seems I have corrupt DVD-ROM drivers, and no way to get them fixed as I need Parallels Tools to talk to the outside world (network or a CD with Windows installer disk).

Any suggestions?
Thanks,
John
 
Corrupt DVD driver - fixed

I solved my problem (described above). The Device Manager reported a code 39 error, so after a bit of hunting around I found that I needed to edit a Registry entry, as described in this link:
http://www.instant-registry-fixes.org/how-can-i-fix-code-39-error/


Incidentally, I had another problem, also solved, which I'll record here in case anyone experiences this: I use Novell Services (required by a client), and the Parallels 3 -> 4 conversion got confused. It appears to need to log out & in between the four conversion steps, and got hung up around its domain choice (if you don't have Novell, don't worry). This caused the conversion to hang. I needed to switch to manual mode (click the padlock or Cmd-Opt-Ctrl-R) to get into Windows to correct & complete the login. Then everything proceeded OK.

Hope this helps somebody.
 
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