Can't install Parallels Tools?

D

dinobib

Bit poster
Hi,
I am a new to Parallels Desktop (4). I have a virtual machine running Windows XP SP2 without trouble. I just can't install the Parallels Tools. When i launch them, they seem to perform all the tasks but at the end, I got this message.

Failed to install Parallels Shared Folders Driver.

When i click ok, it's write

Failed to Uninstall Parallels Shared Folders Driver.

And it' perform a rolling back action, undoing all the things done before and finishing with a message that said that the installation failed and that clicking OK will reboot the virtual machine to try again to install the tools.
I tried a lot of time but still don't work.
I have now upgrade to build 3540, but it doesn't change anything.

I have find a little solution but not working for all.
Before accepting at the first error message, I copied the parallels tools in the program files, and rename the copie. Like that, the rolling back action don't suppres all the data.
After that, i ask to search in that directory when looking driver in the peripheric center (i don't know if it's the correct name in english), so i can install all the driver. But i still can't use the parralels tools function (clipboard sharing, folder sharing, coherency mode ...).

What could be the problem?

Is there a way to install the tools, without launching the installor because i now have all the files of the parralels tools directory in program files?

Thanks for your help?
Sorry for my english.
 
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DVD driver corrupt - even after uninstalling

Sounds like I'm having a similar problem:
1. Prompted to install Parallels Tools
2. Can't see CD (have connected Parallels to the .iso via the icon at the bottom of the Parallels window)
3. DVD-ROM driver is corrupt (as displayed in Device Manager)

BUT

4. After deleting the DVD-ROM device and secondary IDE driver, the DVD-ROM comes back corrupted again after a restart
5. Also tried deleting & then installing the DVD-ROM (as prompted by the Windows Troubleshooter), but the installation reported a problem and the driver showed up as corrupt again

So it seems I have corrupt DVD-ROM drivers, and no way to get them fixed as I need Parallels Tools to talk to the outside world (network or a CD with Windows installer disk).

Any suggestions?
Thanks,
John
 
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Corrupt DVD driver - fixed

I solved my problem (described above). The Device Manager reported a code 39 error, so after a bit of hunting around I found that I needed to edit a Registry entry, as described in this link:
http://www.instant-registry-fixes.org/how-can-i-fix-code-39-error/


Incidentally, I had another problem, also solved, which I'll record here in case anyone experiences this: I use Novell Services (required by a client), and the Parallels 3 -> 4 conversion got confused. It appears to need to log out & in between the four conversion steps, and got hung up around its domain choice (if you don't have Novell, don't worry). This caused the conversion to hang. I needed to switch to manual mode (click the padlock or Cmd-Opt-Ctrl-R) to get into Windows to correct & complete the login. Then everything proceeded OK.

Hope this helps somebody.
 
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