Change Email - Unspecified Error

Discussion in 'General Questions' started by DeanW1, Feb 18, 2017.

  1. DeanW1

    DeanW1 Bit poster

    Messages:
    1
    Under my user profile I'm trying to change the Email address attached to my Parallels Account. Not the Forum account. The account for managing licenses. I follow the instructions.
    Click on edit for email address.
    Enter new email address.
    Enter current password.
    Submit and I get a "Unspecified Error"
    I have tried different email addresses also.
    Any Suggestions?
     
  2. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello, please check your private message and respond.
     
  3. TakO

    TakO Bit poster

    Messages:
    2
    Hi there,

    I also need to change email address on my Parallels account and have same issue...

    Thank you for your support in advance.
     
  4. SteffenA1

    SteffenA1 Bit poster

    Messages:
    3
    For me the same problem. How can I solve it?
     
    Last edited: Feb 20, 2017
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, we can help you with it. Please provide us with the email address which you would like to change.
     
  6. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, please provide us with the email which you are using now and which you would like to use.
     
  7. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Folks, please send your emails via the private message.
     
  8. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Hi, we've changed your email address for the provided one. Please check and let us know if you have any additional questions.
     
  9. TakO

    TakO Bit poster

    Messages:
    2
    Thank you. I'm not sure how I can send you a private message. Can you please send me a blank one for me to reply?
     
  10. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    I've sent it to you, please check your inbox and reply.
     
  11. EnricoR1

    EnricoR1 Bit poster

    Messages:
    1
    I need to change my old email of my account on the Parallels website because it will be deleted in a few days.
    If not possible i need to cancel my account. (no option found in the account settings)

    I can't send you my new email by PM because I'm unable to send any private message to you.
    Any alternative way to contact you ?

    Best regards
     
    Last edited: Feb 21, 2017
  12. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello EnricoR1, please check your private message and respond.
     
  13. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,122
    Thanks a lot, we've received your message and changed your email address. Please check and let us know if you have any questions.
     
  14. JoseM9

    JoseM9 Bit poster

    Messages:
    1
    Hi I also need to change my email address and got same error. Also I do not see how to send a PM.
     
  15. Swati@Parallels

    Swati@Parallels

    Messages:
    334
    Hello JoseM9, please check your private message and respond.
     
  16. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    You will be able to update the email address in your account. Please try and update us if you face any issues.
     
  17. FireClown

    FireClown Member

    Messages:
    44
    Count me among those having problems updating account info. Anything that requires my current password says the current password is not valid.
     
  18. Alex67

    Alex67 Bit poster

    Messages:
    1
    I've got the same problem too. I need to change my email
     

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