Change Email - Unspecified Error

[DeanW1]

Under my user profile I'm trying to change the Email address attached to my Parallels Account. Not the Forum account. The account for managing licenses. I follow the instructions.
Click on edit for email address.
Enter new email address.
Enter current password.
Submit and I get a "Unspecified Error"
I have tried different email addresses also.
Any Suggestions?

 

[Swati@Parallels]

Under my user profile I'm trying to change the Email address attached to my Parallels Account. Not the Forum account. The account for managing licenses. I follow the instructions.
Click on edit for email address.
Enter new email address.
Enter current password.
Submit and I get a "Unspecified Error"
I have tried different email addresses also.
Any Suggestions?

Hello, please check your private message and respond.

 

[TakO]

Hi there,

I also need to change email address on my Parallels account and have same issue...

Thank you for your support in advance.

 

[SteffenA1]

Hello, please check your private message and respond.

For me the same problem. How can I solve it?

 

[Maria@Parallels]

Hi there,

I also need to change email address on my Parallels account and have same issue...

Thank you for your support in advance.

Hi, we can help you with it. Please provide us with the email address which you would like to change.

 

[Maria@Parallels]

For me the same problem. How can I solve it?

Hi, please provide us with the email which you are using now and which you would like to use.

 

[Maria@Parallels]

Folks, please send your emails via the private message.

 

[Maria@Parallels]

For me the same problem. How can I solve it?

Hi, we've changed your email address for the provided one. Please check and let us know if you have any additional questions.

 

[TakO]

Hi, we can help you with it. Please provide us with the email address which you would like to change.

Thank you. I'm not sure how I can send you a private message. Can you please send me a blank one for me to reply?

 

[Maria@Parallels]

Thank you. I'm not sure how I can send you a private message. Can you please send me a blank one for me to reply?

I've sent it to you, please check your inbox and reply.

 

[EnricoR1]

Folks, please send your emails via the private message.

I need to change my old email of my account on the Parallels website because it will be deleted in a few days.
If not possible i need to cancel my account. (no option found in the account settings)

I can't send you my new email by PM because I'm unable to send any private message to you.
Any alternative way to contact you ?

Best regards

 

[Swati@Parallels]

I need to change my old email of my account on the Parallels website because it will be deleted in a few days.
If not possible i need to cancel my account. (no option found in the account settings)

I can't send you my new email by PM because I'm unable to send any private message to you.
Any alternative way to contact you ?

Best regards

Hello EnricoR1, please check your private message and respond.

 

[Maria@Parallels]

Thank you. I'm not sure how I can send you a private message. Can you please send me a blank one for me to reply?

Thanks a lot, we've received your message and changed your email address. Please check and let us know if you have any questions.

 

[JoseM9]

Hi I also need to change my email address and got same error. Also I do not see how to send a PM.

 

[Swati@Parallels]

Hi I also need to change my email address and got same error. Also I do not see how to send a PM.

Hello JoseM9, please check your private message and respond.

 

[Ajith1]

Hi I also need to change my email address and got same error. Also I do not see how to send a PM.

You will be able to update the email address in your account. Please try and update us if you face any issues.

 

[FireClown]

Count me among those having problems updating account info. Anything that requires my current password says the current password is not valid.

 

[Alex67]

I've got the same problem too. I need to change my email