Check for updates fails

C

Chris Shaffer

Junior Member
When I check for updates, I get this error:

This copy of Parallels Desktop is not registered and cannot be updated. Do you want to register it?

Updates will become available after you register Parallels Desktop.
Click to expand...

I know I've already registered, however, I choose "yes" and fill out the form. I click OK and get this error:

Your copy of Parallels Desktop is already registered to this user account.
Click to expand...

Seems I'm in a catch-22.
 
Hello Chris,

Please follow the below mentioned steps.

1. Open Finder.
2. Navigate Mac HD => Users => User name => Library => Preference => com.parallels.plist
3. Delete all the files that has the com.parallels extension.
4. Now try to check for updates.

Please reply us the status of the issue.
 
Hello, I followed the above steps and deleted the files. However, when i check for upgrade with my version 4 parallels I get this message:

"Your registration information does not allow you to receive updates. Contact the Parallels support team for assistance."

Do you know what's wrong here?
 
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