Clean Drive not deleting Trash

Discussion in 'Parallels Toolbox for Mac' started by Don Awalt, Mar 8, 2024.

  1. Don Awalt

    Don Awalt Hunter

    Messages:
    144
    I ran it this morning - latest version - it said 1.91 GB in trash. It was "checked" in the box. But it didn't touch the Trash. Dod it clear anything else I wonder?
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    345
    Hello Don,

    Please reproduce the issue, collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
  3. MaureenV1

    MaureenV1 Bit poster

    Messages:
    2
    I had this issue too and have sent a technical report to Parallels, 453656949. I also had the issue that it takes Clean Drive a long time (several minutes) to scan for files, especially Log and Cache files. I am using the 6.6.2 version (5023).
     
  4. Don Awalt

    Don Awalt Hunter

    Messages:
    144
    Done - report 453658313.
    This time I saw there was 88MB in the trash can but when it started, it said 0 GB was in there. the 88MB was still in when it's done. The screen shots show that. IT's like there is a certain residue of files it does not see.
     
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    345
    Thank you for the provided data.

    We have escalated this to the Development Team for further assistance.
    As soon as there is an update, permanent fix or workaround, we will update you.
     
    Don Awalt likes this.

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