Clean Drive not deleting Trash

Don Awalt

Don Awalt

Hunter
I ran it this morning - latest version - it said 1.91 GB in trash. It was "checked" in the box. But it didn't touch the Trash. Dod it clear anything else I wonder?
 
Don Awalt said:
I ran it this morning - latest version - it said 1.91 GB in trash. It was "checked" in the box. But it didn't touch the Trash. Dod it clear anything else I wonder?
Click to expand...

Hello Don,

Please reproduce the issue, collect a technical report (click the Parallels Toolbox icon > Settings (Gear) icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
 
I had this issue too and have sent a technical report to Parallels, 453656949. I also had the issue that it takes Clean Drive a long time (several minutes) to scan for files, especially Log and Cache files. I am using the 6.6.2 version (5023).
 
Done - report 453658313.
This time I saw there was 88MB in the trash can but when it started, it said 0 GB was in there. the 88MB was still in when it's done. The screen shots show that. IT's like there is a certain residue of files it does not see.
 
Don Awalt said:
Done - report 453658313.
This time I saw there was 88MB in the trash can but when it started, it said 0 GB was in there. the 88MB was still in when it's done. The screen shots show that. IT's like there is a certain residue of files it does not see.
Click to expand...

Thank you for the provided data.

We have escalated this to the Development Team for further assistance.
As soon as there is an update, permanent fix or workaround, we will update you.
 
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