Copying file from Outlook to Mac Desktop crashes

Discussion in 'Windows Guest OS Discussion' started by Turtleboy, Nov 3, 2020.

  1. Turtleboy

    Turtleboy Bit Poster

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    When I am using Outlook for Windows and there is a file attached to an email, and I try to move (copy) that file to the Mac (Big Sur Beta) desktop, it crashes 100% of the time.
     
  2. Grega3

    Grega3 Bit Poster

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  3. Turtleboy

    Turtleboy Bit Poster

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    I'm glad it's not just me. I don't know if we've heard anything from them.
     
  4. Grega3

    Grega3 Bit Poster

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    here's what you can do:
    * definitely create a support ticket. They'll go through the usual stuff. Just give them what they're asking for. Without that they will put it as low priority.
    * workaround - you can drag-and-drop the files to Window's File Explorer - you can either drag it to Mac's files inside Window's File Explorer, or use Window's File Explorer as an intermediate - as drag-and-drop from Windows's File Explorer to Mac's Finder works fine. The issue is that if you forget and drag-and-drop directly from Window's Outlook to Mac's Finder, then it will crash, and you will need to restart Windows VM - I keep doing this, it's a habit ;-)
     
    Maria@Parallels likes this.
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

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    Thanks a lot for share your experience here and please let us know if you have any additional questions.
     
  6. Grega3

    Grega3 Bit Poster

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    Update: This morning I checked for an update, and 16.1.1 (49141) was available. I updated it, AND updated Parallel Tools on the host, and the issue is now resolved. I can once again drag-and-drop attachments from Outlook in Windows to Finder on Mac. Thank you PD team for resolving this swiftly. @Maria@Parallels
     
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  7. Maria@Parallels

    Maria@Parallels Kilo Poster

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    Thanks a lot for taking time to share your feedback with us.
    If you have any additional questions please do not hesitate to let us know.
     
  8. MaysarhS

    MaysarhS Bit Poster

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    I'm facing the same issue here, I have the latest version installed but copying emails to finder or copying the files directly from outlook to finder are not working.
    any one has resolution here for this issue?.
     

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