Dashboard doesn't show my subscription

J

JimN7

Bit poster
I have a subscription license on auto renewal. I am attempting to migrate to a new Mac. When I log in to my account, my dashboard says I have no active subscriptions. This means I can't email or call anyone for support. However, if I look for the license in a Mac terminal, I get :

serial="6J9JMG-******-******-******-CY6SW4"
expiration="09/05/2024 12:17:20"

So obviously I have a valid license. Can anyone help get Parallels activated on my new Mac?
 
Hello Jim,

Thank you for your feedback.

It seems the license key is registered under another account.

We have sent to you a private message. Please check your inbox and provide us with your invoice or full license key for further investigation.

Thanks
 
Dear, the same for me. In the Dashboard there´s no Subscription management, just ask for a key. My account is ****, i purchased the renew (autorenew) and didn´t worked. Help!!!
 
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