Dashboard doesn't show my subscription

[JimN7]

I have a subscription license on auto renewal. I am attempting to migrate to a new Mac. When I log in to my account, my dashboard says I have no active subscriptions. This means I can't email or call anyone for support. However, if I look for the license in a Mac terminal, I get :

serial="6J9JMG-******-******-******-CY6SW4"
expiration="09/05/2024 12:17:20"

So obviously I have a valid license. Can anyone help get Parallels activated on my new Mac?

 

[Avinash Bundhoo]

Hello Jim,

Thank you for your feedback.

It seems the license key is registered under another account.

We have sent to you a private message. Please check your inbox and provide us with your invoice or full license key for further investigation.

Thanks

 

[AndreaM25]

Dear, the same for me. In the Dashboard there´s no Subscription management, just ask for a key. My account is ****, i purchased the renew (autorenew) and didn´t worked. Help!!!

 

[HumbertoR]

Hi there, I am facing the same issue. I received an email with the subscription automatic renewal a few days ago. My subscription is valid until 2027. I logged in into my account using the same email on which I received the notification but the option to manage subscription is not there.
I have the activation key and it is working fine as my software licence is active (see picture attached).
However, when I try to register the key it says the key is registered for another account. Please help!!!! I need to manage my subscription to cancel it asap