Dead computer....

Discussion in 'General Questions' started by StuartD2, Nov 26, 2019.

  1. StuartD2

    StuartD2 Bit Poster

    Messages:
    21
    how to move a licence when a computer dies.....?

    can this even be done...?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, we didn't find any key in your account stub*******@gmail.com
    Could you send us your key via the private message, we will help you to deactivate it from your old Mac.
     
  3. TimS20

    TimS20 Bit Poster

    Messages:
    2
    I have the same problem, but with Parallels 10 which says the key has been used too many times. How do I reset the key, because the online help has a set of instructions that don't match what the machine shows under OS X Catalina (see attached)
     

    Attached Files:

  4. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, we've reset your key and no you will be able to activate your Parallels Desktop 10.
    But please note that Parallels Desktop 10 is not compatible with MacOS Catalina
     
  5. TimS20

    TimS20 Bit Poster

    Messages:
    2
    It still does not allow activation, same message about maximum activations...
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,380
    Hi, please check your inbox for more info
     
  7. KristinaV

    KristinaV Bit Poster

    Messages:
    6
    Good post, thank you!
     

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