Energy Saver Issue

Discussion in 'Parallels Toolbox for Windows' started by MirkoR, Jul 30, 2019.

  1. MirkoR

    MirkoR Bit Poster

    Messages:
    3
    Since update on the Parallels toolbox for windows and its energy saver 7/2019 this drives me crazy. Whenever I disconnect Mac from power I get the icon on the right bottom that energy saver is on and 2 min later the windows goes to sleep (even if I use it). Now I have to log in again. The only way to get out of it is disconnecting the Mac, then go to "energy saver" in the toolbox on windows and launch and the icon comes and says it's off.
    How can I set it to be off be default. This is simply crazy!!!
     
  2. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    106
    You can disable automatic detection and activation of Energy Saver mode by going into the tool's preferences and clicking "Launch when on battery" (see attached screenshots).
    Also please submit a technical data report and share a report ID here, if you don't mind. Taking VM to sleep while you are working is not an expected behavior and we would like to investigate further. Thank you for your help!
    Screen Shot 2019-08-05 at 3.38.30 PM.png Screen Shot 2019-08-05 at 3.38.37 PM.png
     
  3. MirkoR

    MirkoR Bit Poster

    Messages:
    3
    Thanks => I did unclick "launch when on battery" - took me a while to find that preference.
    I mostly work in PhraseExpander when in windows and even though I'm working on it - the system turned on the screensaver after 2 min on battery.
    How do I get the " technical data report and share a report ID" in the windows? (I'm a Mac guy and not windows guy).
     
  4. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    106
    Submitting a report from Parallels Toolbox is easy. You click a gear icon in the upper right corner of Toolbox window, and then select Submit Technical Data (see attached screenshots):
    Screen Shot 2019-08-06 at 8.23.24 PM.png Screen Shot 2019-08-06 at 8.23.57 PM.png

    Once the data is submitted, you'll see a dialog with report ID. Just copy it and post here:
    Screen Shot 2019-08-06 at 8.25.59 PM.png
     
  5. MirkoR

    MirkoR Bit Poster

    Messages:
    3
    Thank you, that was easy.
    Report sent.
    ID 319321322
     
  6. JeremyS8

    JeremyS8 Bit Poster

    Messages:
    4
    Mine is disabled but still switches to the Parallels power saving mode on my laptop on resume from sleep. Highly annoying, and cutting into my work having to switch manually ad-hoc. Opened chat via messenger (no ticket options), nothing heard yet. May need to uninstall until that feature is removed/fixed.
     
  7. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    106
    See if this KB article helps to resolve this issue before we roll out the fix:
    https://kb.parallels.com/124757
     
  8. JeremyS8

    JeremyS8 Bit Poster

    Messages:
    4
    It doesn't resolve the issue, because i have to switch power plans every time the laptop resumes from sleep. The KB is the issue itself.
     
  9. PatrickM3

    PatrickM3 Bit Poster

    Messages:
    7
    I have a similar issue, but worse. I CANNOT disable this thing. I have it switched off on my parallels toolbox in my Windows 10 VM, yet whenever parallels desktop is running with that VM, the damn thing enables itself whenever I disconnect power. It automatically keeps switching my power settings, seems there is no way to stop it except for completely uninstalling the desktop tools. Please assist.
     
  10. JeremyS8

    JeremyS8 Bit Poster

    Messages:
    4
    Uninstalled mine, got a refund, couldn't take it anymore.
    Let me know when it's fixed and i might come back.
     
  11. DeanC6

    DeanC6 Bit Poster

    Messages:
    2
    Ive just installed parallels toolbox on my new Windows 10 laptop (suface laptop 3). However, even if I configure energy saver to not switch itself on it always does, and its driving me nuts!! Ive even deleted the parallels toolbox battery saver power plan thinking that would fix it, but no! it gets re-created whenever it feels like it. Clearly the parallels team dont belive in testing this stuff, which is a bit scary. I feel very nervous about software infecting my operating system this way and overwriting my settings. Its getting uninstalled right now while I browse for an alternative product.
     
  12. JeremyS8

    JeremyS8 Bit Poster

    Messages:
    4
    In my chat with Parallels support, they refused to acknowledge that this was an issue and nobody else has been reporting it. They wanted to me remove and reinstall a 3rd time. That's when i had to demand the refund. Too bad it's still not fixed.
     
  13. Alex Patsay

    Alex Patsay Parallels Team

    Messages:
    106
    Thank you for your reports. I apologize for this inconvenience, I have filed the bugs for the team, so they can investigate and address these issues. Unfortunately, changing something in the system so deep that it starts having some positive effect on the energy consumption had some unintended consequences, but we will try to fix it and have an update as soon as possible.
     
  14. FrederikP

    FrederikP Bit Poster

    Messages:
    4
    I have been suffering with a similar problem on the mac version of toolbox: the energy saver switches off Spotlight when on battery, but does not switch it back on when on the power supply. for the longest time I thought it was OSX related, but I just found out that it is this program/app that disables (and does not re-enable) spotlight.
     

Share This Page