Perhaps we need to keep bumping threads like this till Parallels gets a clue and deigns to bother telling customers whats up... As I've tried explaining elsewhere the more info you give customers the better.. and the more patient they will be knowing they aren't being ignored. Its better to see an estimate of "3-4 days".. and then a post later saying "it was more complicated than we thought and we need another week... " than to instead get a vague "soon" not give more details.. then after "soon" goes by.. according to some definitions (ie, day or two or at least "this week" many people may figure it might mean, re: a beta at least) be left hanging still without more clue... Companies with the best customer support provide as much information as possible even while noting its subject to change, and telling when it changes.. Those who don't "get it" keep too much secret as if users are stupid and can't be trusted to understand that something is just an estimate, since you can bet internally they have an estimate.. (even if may be way off as software estimates often are). There may be clueless users.. but you don't by default operate as if they all are.. many are software engineers (some who might even be able to debug your software problem themselves and explain the fix.. but don't feel its worth their time since its your software and it'd waste time to try to reverse engineer or hack this kind of software to debug it from the outside.... ))
