Game won't run in Parallels

Discussion in 'General Questions' started by VincentH12, Aug 26, 2021.

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  1. VincentH12

    VincentH12 Bit Poster

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    I have a MacBook Air (2020) M1 model with 16gb ram and 1TB storage. I've installed Parallels Desktop 17 for Mac with the intention of using it primarily for video games, specifically Kingdom Hearts HD 1.5 + 2.5. Installing Windows 10, the Epic Games Launcher as well as Kingdom Hearts was perfectly fine, but when I try to launch the game, the game window opens for a fraction of a second and immediately closes, leaving me back on the Epic Games Launcher window. This happens every time I try to launch the game, no matter how many times I verify the game or restart Parallels. As far as I know, my Mac is more than capable of running this game according to the System Requirements page, and other games I've installed work perfectly fine as well, so I'm trying to figure out why the game window keeps closing. Could it be a problem with Parallels Desktop? And if so, how do I fix this problem? Or could it be a problem with Epic Games itself? Any help or assistance would be much appreciated.
     
  2. Anand48

    Anand48 Bit Poster

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    Hi, plese follow the steps given below to check on your issue:
    - Reinstall Parallels Tools, please refer to https://kb.parallels.com/115835
    - Change hypervisor to Parallels (ignore if it is already selected as "Parallels"), please refer to the article https://kb.parallels.com/125186
    - Update Windows OS: open Windows Settings > Update & Security > Windows Update, and see your update status and available updates. Then click Check for updates
    - change virtual machine profile to "Gaming" in Parallels Desktop, please refer to the article https://kb.parallels.com/124264
    - If the issue persists, uninstall and reinstall the game
     
  3. EricB26

    EricB26

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    1
    I also tried playing the coin master game on my Mac with the parallel app. But it didn't worked so well. I used to login to the FB and the game starts. But now it doesn't load up. Is there any update from the game's side or is it an issue with the parallel?
     
    Last edited by a moderator: Aug 30, 2021

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