I am running Windows 11 on PD18 in coherence mode. Periodically throughout the day, a large gray box will show up for about 10-30 seconds covering the left half my desktop. It looks and feels like parallels is trying to show a window, but nothing is shown. When I switch out of coherence, the box goes away. Is there any guidance as to what could be causing this? It seems to have started all of a sudden - without a change to my parallels configuration, installed version, or windows configuration.
Gray box showing up when running coherence
- Thread starter toonetown
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- coherence coherence mode
Same here.
I'm using coherence mode 100% of the time.. Windows 11 is running in the background, and set to sleep when not in use (maybe it's related?).
Every once in a while when I open a Windows program (even just the windows file explorer) I will also get this unclickable gray box window that covers about 33% of my screen (left side) for a few seconds, until it disappears by itself.
I'm using coherence mode 100% of the time.. Windows 11 is running in the background, and set to sleep when not in use (maybe it's related?).
Every once in a while when I open a Windows program (even just the windows file explorer) I will also get this unclickable gray box window that covers about 33% of my screen (left side) for a few seconds, until it disappears by itself.
Mikhail Ushakov
Problem solver
Hello,
Thank you a lot for bringing this issue up!
Kindly reproduce the issue again and collect a fresh technical report right at the moment of reproduction as per KB https://kb.parallels.com/9058 . Send me the 9-digit number here, please.
Thank you a lot for bringing this issue up!
Kindly reproduce the issue again and collect a fresh technical report right at the moment of reproduction as per KB https://kb.parallels.com/9058 . Send me the 9-digit number here, please.
419578485
not sure if it will pick it up or not, i may have done the report too slow, but i just hit the start button and the gray box came up.
Mikhail Ushakov
Problem solver
Thanks a lot, Jason!
Unfortunately, there is no screenshots in the report, so we can't see what you observe and it's been taken a bit late.
Would you reproduce it once again and collect it this way:
- once the issue is reproduced, click the Parallels Desktop icon on the top Mac menubar > Help > Send technical data > click 'Attach screenshots and other files' > Send?
I'm getting the same thing on a 2020 macbook pro w/intel proc. A gray box on the left side of the screen which appears randomly. Random meaning it can't be reproduced at will and is not allowing a screenshot. It seems to be happening to others...any ideas on when a fix will be available.
i am having the same problem. very frustrating
WolfgangS27
Junior Member
Same here, waiting for a solution to this issue. Couldn't manage to get a screenshot so far, the appearance of the grey box being too much erratic.
DRC.Shrimp
Junior Member
I have a same issue. The gray box show up continuously at regular intervals.
WolfgangS27
Junior Member
Anybody listening to theses complaints at Parallels?
Hello @RobW15, Kindly collect an additional technical report 'https://kb.parallels.com/9058 ' (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this thread. So that we can investigate the issue from the reports.