Help with activating license key on new Mac

Discussion in 'General Questions' started by LiemT, Feb 13, 2023.

  1. LiemT

    LiemT Bit poster

    Messages:
    2
    Hello. I recently bought the new MacBook Pro. I tried to activate on the new Mac using my license key. I am getting this error:

    Unable to perform the operation.

    This license key is associated with another Parallels account.
    Please sign in using this account and try again.

    I have confirmed I am signed in using the correct Parallels account. Any help here? Thanks.
     
  2. LiemT

    LiemT Bit poster

    Messages:
    2
    Nevermind. I was indeed using the wrong email. I confirmed this using the tool on the Parallels site. Entered my activation key, and it showed me the correct email. I logged into that email in the client and everything is working.
     
    Mikhail Ushakov likes this.
  3. Bhargava

    Bhargava Bit poster

    Messages:
    409
    Thank you. Please let us know if you have any additional questions.
     

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