Hide Menu Icons Constantly Rearranging Icons

Discussion in 'Parallels Toolbox for Mac' started by ChrisI2, Jun 2, 2022.

  1. ChrisI2

    ChrisI2

    Messages:
    1
    Since the June 1st update, I have constantly received a little pop-up window saying Rearranging the icons whenever I change which monitor I am interracting with. This window takes focus and it interrupts anything that I am trying to work on then will go away after about 2-5 seconds. There arent any icons actually being moved or even interacted with when this pops up.

    This appears to be something with the way it is handling the second monitor. When I try to use the new floating window, it works fine on the extended monitor but says there aren't any items in the hidden set on the internal display. Its like it has totally different settings for each display.

    Is anyone else getting this behavior?
     
  2. MichaelS169

    MichaelS169

    Messages:
    1
    I am! It's very frustrating.
     
  3. Tharun@Parallels

    Tharun@Parallels Staff Member

    Messages:
    42
    Hello, We request you to uninstall the Parallels Toolbox and reinstall it by following the steps from this link: https://kb.parallels.com/123931 and check. Thanks.
     
  4. Fabio17

    Fabio17 Bit Poster

    Messages:
    11
    I had the same problem. Also another one, that the icons could not be re-arranged at all. It was extremly buggy.
    Reinstallation fixed it somehow. But new bugs appeared. I don't understand why it can't update itself properly. Only after reinstallation I was shown the option to "show as floating panel", but it does not disappear after 20 seconds and a clicked app is moved in the menu bar where it sits, no matter if the menu bar is hidden or not. Also the floating panel changes so black sometimes and the icons are invisible then.
    It is extremly buggy and the only app I am using from the toolbox. Please fix it. Also it crashed a lot, here a some IDs 399480381, 399480121.
     
  5. Tharun@Parallels

    Tharun@Parallels Staff Member

    Messages:
    42
    Hello, We request you to create a support ticket by following this link: https://www.parallels.com/support/ to investigate the issue further. Thanks.
     
  6. Fabio17

    Fabio17 Bit Poster

    Messages:
    11
    This is exactly what I did here. Your website states that I can only get support through facebook, twitter, telegram bot and community support. I don't have fb, twitter or telegram also I don't want to use this social media to be able to get into support contact with you.
    The only option left is this community forum. So I posted my issues here. Please just forward it to the developers, thank you. I have no time to figure out how one is supposed to get support here with a support ticket without having to register social media accounts.
    thanks
     

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