Horizontal mouse scroll bugged in specific application

Discussion in 'General Questions' started by AriU, Jan 6, 2023.

  1. AriU

    AriU Bit poster

    Messages:
    1
    I am using an application called "Quantower". It's a trading platform on which I need the horizontal scroll to zoom in and out of charts. The horizontal scroll is completely bugged. Down-scroll is supposed to zoom in, which works. Up-scroll is supposed to zoom out, but it behaves exactly as the down-scroll. It's definitely a Parallels issue. Tested the application and mouse on a Windows PC > scroll works as expected. Tested with Windows 11 on VMware > scroll works as expected.

    How can I fix this issue? I already played around with the mouse configuration on Mac and the virtual machine, but nothing helps.

    System: Macbook Pro M1 Pro
    OS: MacOS Montery
    PD v18
     
  2. SamuelK2

    SamuelK2 Bit poster

    Messages:
    3
    I have the exact same issue.

    To add, when I use parallels windows 11, and scroll in other common apps like browsers and file explorer, it works fine. But with Quantower and also Rithmic R Trader Pro, the scroll function is buggy. Quantower it only scrolls on one direction even though I try scrolling both ways. R Trader Pro scrolls intermittently.

    System: Macbook Air M2
    OS: macOS 13.3
    Parallels 18
     
  3. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    542
    Hello,

    If you are facing an issue with your mouse, for us to further investigate the technical issue, kindly provide us with the below information:
    1. Detailed explanation, with all steps by steps followed, to reproduce the issue.
    2. Mouse model that you are using?
    3. How is it connected to your Mac, directly through USB or is it connected via a docking station?
    4. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.

    Thanks
     
  4. EnitanW

    EnitanW Bit poster

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    3
    Hello, was this issue resolved? I am having the same issue with Quant Tower, parallels and windows 11.
     
  5. EnitanW

    EnitanW Bit poster

    Messages:
    3
    I am using a Magic mouse that is connected wirelessly to an iMAc.
    Model: A1657
    ID for the issue is: 436763530
     
  6. SamuelK2

    SamuelK2 Bit poster

    Messages:
    3
    I didn't follow through. I was already on the fence about using Parallels for trading. Since my scrolling was limited to the trading platform I figured it was an issue on the software side of the Quantower. Either way, I ended up switching to Motivewave using Rithmic. Trading with Topstep and Apex. Works fine. Steep learning curve to get used to the details of the platform. Sorry I couldn't offer much of a solution. Good luck.
     
  7. SamuelK2

    SamuelK2 Bit poster

    Messages:
    3
    It's not obvious from my post: I use Motivewave on MacOS not parallels.
     
  8. Tanner3

    Tanner3

    Messages:
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    455221624 is my report ID I am having the same problem and the only reason I installed parallels was to use Quantower
     
  9. DarrylK2

    DarrylK2 Bit poster

    Messages:
    5
    I have the same issue. Using Logitech bluetooth mouse. No scroll issues with anything but Quantower.
     
  10. NikhilK5

    NikhilK5

    Messages:
    2
    This issue continues to persist with the mouse one way scroll on Quantower application. Finally found a mouse which works properly. Its the basic Logitech Pebble mouse v1. The v2 Pebble has the same issues. My Mx Master 3 Logitech also has same issues as mentioned by others. Its about time we have a fix for this.
     

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