How to reset the license?

I don't have access to my previous Mac and did not think of deactivating the license before I got a new one. No matter what I try, i get the error message Sadly The license has reached its activation limit and can no longer be used to activate new copies. As I did not find any way to manage this myself on my account, I'm asking here. How to solve this?

I'm using version 16.1.1 (49141).

 

Hello,
we've made necessary changes with your license key, please check the issue and provide us with any results.
Looking forward to your reply.

 

Thanks Maria. It works now!

 

Hi Maria, I have the same problem (see: https://forum.parallels.com/threads/reset-my-license.354663/) an my hope was, that you could reset my license too...?

Thanks for your help!

 

Hi, we've just sent you a private message, please check. Thanks.