I can't renew my subscription.

Discussion in 'Installation and Configuration' started by MartinL5, Oct 5, 2020.

  1. MartinL5

    MartinL5 Bit Poster

    Messages:
    2
    I cancelled my subscription some months ago.

    But now I need the software again, and renewed my subscription payment details. But all the interface says, is that the subscription payment has been updated.
    I am not able to use the software.

    What to do?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    8,659
    Hello, could you please provide us with your purchase order number?
     
  3. MartinL5

    MartinL5 Bit Poster

    Messages:
    2
    I purchased a new one. But I would like to make sure that auto renewal is turned of for any subscriptions I might have on
    martinlundlarsen@icloud.com

    Regards,
    Martin Lund Larsen
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have deactivated that subscription and it will no longer renew. Let us know if you have any other questions related to Parallels.
     
  5. Michael Pitt

    Michael Pitt Bit Poster

    Messages:
    52
    Hi, I have this same issue in that I'm not able to renew. I tried this morning and got a message to say I'd get an email in an hour to confirm the renewal after updating my payment details and have heard nothing back.

    Thanks,
    Mike.
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We suggest you turn on the auto-renewal for the subscription you want to renew and try to renew again.
     

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