Installation Issue with Legacy version - Parallels Desktop 13

Discussion in 'Installation and Configuration of Parallels Desktop' started by Meik, Apr 17, 2023.

  1. Meik

    Meik Bit poster

    Messages:
    2
    I am getting installation error during version 13 installation on my macbook air running Big Sur (11.7).
    upload_2023-4-17_14-0-16.png
    Link on the message directed me to the KB saying either my macOS is not supported or is missing some system utilities.
    But, as far as I know Parallels Desktop 13 should be running on macOS Big Sur.
    Any suggestions to work around the issue?
    Upgrading to macOS 12 is not an option, unfortunately.

    Thanks!
     
    Meik, Apr 17, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    573
    Hello,
    As per this article, https://kb.parallels.com/114381, Parallels Desktop 13 is compatible up till macOS High Sierra.
    As a possible solution, kindly use the link below to download and install the latest build of Parallels Desktop : https://download.parallels.com/desktop/v18/18.2.0-53488/ParallelsDesktop-18.2.0-53488.dmg and verify it the issue is still present?

    If the issue persists, kindly collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you!
     
    Pramesh Boodadoo, Apr 17, 2023
    #2
    Mikhail Ushakov likes this.
  3. Meik

    Meik Bit poster

    Messages:
    2
    Thank you for the KB link. I wasn't aware of it.
     
    Meik, Apr 17, 2023
    #3
    Pramesh Boodadoo likes this.

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