Installation/registration: message "Check your Internet connection..." appears

[Parallels User]

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[Nazeemabanu@P]

Hello @ParallelsU992, Could you please let us know, have you followed the steps referred in this link - activation? And your current host Mac OS is Yosemite? Refer to this link to know about the Parallels Desktop version and Mac OS compatibility. Thanks.

 

[Parallels User]

>>> Message has been deleted by the user <<<

 

[Nazeemabanu@P]

Hello and Thx for your reply!
I tested with a clean MacOS installation. Yosemite and Sierra. Both are compatible to Parallels Desktop 11.x.
I followed the steps regarding network problems.
- there is no additional app and/or firewall
- internet connection works fine with safarai
- there is no proxy
- output of hosts command in terminal is correct
- port scan works fine for the hosts account.parallels.com, desktop.parallels.com, license.parallels.com

Are there other hosts used ba Parallels desktop 11 ?
Regards

Hello, We are requesting you to provide the technical report ID as mentioned in this link to assist you further. Thanks.

 

[Parallels User]

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[Nazeemabanu@P]

Thank you for providing the details, Kindly check your DM for further assistance.

Hello, the report ID: 406173832
Thank you again for your support !

 

[JLAS]

Hello @ParallelsU992, Could you please let us know, have you followed the steps referred in this link - activation? And your current host Mac OS is Yosemite? Refer to this link to know about the Parallels Desktop version and Mac OS compatibility. Thanks.

Was this issue resolved? I'm having the same problem with activation during install.

 

[Jan17]

Having the same issue today. Tested parallels v11 on Maverics, Mojave, Sierra - always the same "check your internet connection..." error. Clean mac os installation, no firewall no proxy, ports ok, internet connection ok.