"Launch Parallels Desktop" Message Stuck!!!

Discussion in 'General Questions' started by ColquittE, Jun 14, 2021.

  1. ColquittE

    ColquittE Bit Poster

    Messages:
    2
    When launching Parallels Desktop 16 for Mac, I get this message:
    1.PNG

    Unfortunately, when going into Security Preferences, the "allow" button doesn't exist...
    2.PNG
    Firewall is off and I've verified permission in Privacy
    4.PNG
    3.PNG

    Here's my version:
    5.PNG

    Parallels technical support is AWFUL. Chat was no help, said someone would reach out via email. Never got an email and the case was closed. Reopened case haven't heard back.
     
  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we are sorry to hear that you're unhappy with the Support Service and we're here to help.
    Please check this KB article and let us know if it's not that case.
     
  3. ColquittE

    ColquittE Bit Poster

    Messages:
    2
    Thanks for your reply! Unfortunately, I have already found that article and it is not the case. The "Allow" button does not show up at all, as mentioned in my original post. I am not receiving the "System Extension Blocked" message as mentioned in the article. I still have not had any reply to my case # 2980856 or # 2980871.

    When this same issue happened last year, this was the message from the tech on the case who resolved it. I have no idea what terminal command we used though.

    "During the remote session, we checked the permissions settings and found that the system extension is enabled for the application but still access is denied by the mac. We uninstalled the application, fixed the permissions issues with terminal command and reinstalled the application. We confirmed that it is starting and working fine."
     
  4. PhilipB1

    PhilipB1 Bit Poster

    Messages:
    3
    I've already wasted an hour trying everything suggested, and I still get the error. I can't find the terminal commands referred to "During the remote session, we checked the permissions settings and found that the system extension is enabled for the application but still access is denied by the mac. We uninstalled the application, fixed the permissions issues with terminal command and reinstalled the application. We confirmed that it is starting and working fine." This is ridiculous.
     
  5. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, are you running the latest Parallels Desktop version?
     

Share This Page