License key previous version not accepted

i know you guys are probably busy with a fair number of support emails but "soon" has been since 9:30 this morning.

Not faulting you for these issues, but it is pretty frustrating to have lost a full days of work with no real end in sight.

 

Update from Parallels Desktop 3.0 for Mac to 4.0

Hello,

I'm a german user of Parallels. I've purchased the german version of Parallels Desktop 3.0 for Mac with a free option for an upgrade to 4.0.

I feel a bit strange about the upgrade process: I need my permanent product key for 3.0 and an upgrade key for 4.0 to upgrade, but neither on the Parallels webpage nor on my account is any helpfull information left.

 

Did you create ticket in Support?

 

i have not created ticket in support how do i go doing so?

 

Please contact sales team and they resolve situation
http://www.parallels.com/support/desktop/request/

 

Don't put the hyphens in the old key when you enter it.

That's what worked for me when I entered the 2.2 key.

 

I did, but I think the team is busy so I'm trying to get help otherwise.

 

Same problem here and I wrote through the page you mentioned.
In addition, I bought two Parallels 4.0 upgrades and even though the invoice numbers are different, the serial number I got was identical…

Corentin

 

I just received new serial numbers

 

And I am waiting...

 

well at least we know there is help coming though it may take a bit

 

Yes and that's okay if they have a lot of work to do. But as a german customer I don't know if I'll get any help... the german Parallels site isn't localized really.

 

4.0

A bird in hand is better than .....

I'll wait to the last possible second to upgrade...maybe even longer

Good luck all!

 

Did you submit a ticket??

 

Yes I did. And I've sent them my invoice + product key...

 

Send a Ticket 24 hours ao and it still in unread. Thats a wonderful support.

 

Very good Produkt very good Support

Iam sitting at work now since 4 hours yesterday i opend a ticket why ? my serial (a real key it works with my parallels 3.x very good) i told the support in my ticket that i dont play with my parrales i work with it i earn money with my work.

what shit programm first deletes the working installation second convert machienes ant third dont accept license and the very best off all the little one Email with an woring key the parallels company cand do this within xx hours

I NEED HELP NOW NOT TOMORROW I MUST WORK HERE ARE MANX CUSTOMERS HO WAITING FOR ME !!!!!!

yes i have make a ticket at support but is unread.

 

I have found the Problem out i purchaset at paralles.de iam german with a German parallels 3.0 i get a downloadlink and Upgrade key for an english version, i downloadet the german version and the upgrade key dont work i think in the english version my german 3.0 license dont work

when i purchase in a german online shop i dont will buy a english parallels i think if i wont an english i dont use a german shop so i need a german update key i hope somone read this from support.

 

Last night I had received an email containing my 2.5 key, so everything is up and running great. one issue with the network adaptor not being found, but a reboot fixed that.

 

Yes, that's the problem. As we german user bought it via the german site, we all got the link to the english version an the key for the englisch version. But the support now tells us, that only german 3.0 version could be upgraded with german 4.0 versions. that´s the problem. we never got the right key. so we need a new key for our german orders. but the support isn't answering and solving this problem.