license reactivation parallels desktop 13

dear support, would you please help me with reactivating a parallels 13 license on a new mac. the option "activate on this mac" doesnt show up in the activation dialog and i have no possibility anymore to deactivate the license on the old mac. thanks... i tried the terminal options as well but no...

 

Hi, we've reset your license key, please check the issue and let us know the results.

 

it worked / able to activate / tusen tack, st.

 

Thanks for your update!
Please let us know if you have any additional questions.