license

Hello. I am trying to activate my Parallels Desktop license on a new Mac. I don't have access to my old Mac anymore as it was many years ago. Could you please reset/release my license key activations? Thank you.

Hello Support Team, My account username: Zhou159 I have a valid perpetual license for Parallels Desktop 17 Standard Edition. Now my official account download page only provides versions 19, 20, 26, PD17 installation package has been removed. My license key can only activate PD17, higher...

Recently, newly added computers associated with my license are no longer displayed by their computer name but are anonymized as "GDPR_HIDDEN." (see photo) Since we need to assign licenses specifically and, if necessary, revoke them, we require a clear association with the respective users. How...

Hello I got a cleverbridge charge 540417018 on my credit card for a parallels subscription I cancelled and then expired in august 2026. Its June 2026 and Im getting charged again. I do not have any active products in my dashboard so can support fully cancel my subscription(s) and refund me?

The license server is rejecting my subscription activation on my MacMini and my Laptop even though I recently purchased a 1 year Pro subscription. Please reset or fix this issue. Everything was working fine up until today.

I got a new work laptop and transferred my existing win11 VM from my previous MacBook to my new one. My parallels desktop installation (and the VM) work fine, but it's now requiring me to buy a new license. My colleague had this same issue and it was resolved by a lengthy back and forth via...

I'm being asked to renew my subscription, but the only is license I have is a Permanent License. A subscription based Permanent License doesn't make sense. Can someone explain this to me because I am unable to cancel the subscription? There is no option to turn off the auto-renewal. It doesn't...

Hi Support, for some reason, a former colleague set up the Parallels Desktop for Mac Pro Edition (1 year) license to his personal email address. Both the colleague and his email are no longer accessible. Since our company has an existing Parallels account, it would be helpful to transfer the...

Hi, I I accidentally activated my new Desktop 20 license on my Apple account, which is linked to an email address that is no longer in use. This means I can't log in to use the license. Could someone help me transfer it to my new email address? Thanks in advance. Regards,

Hello, I'm trying to activate my Parallels Desktop license on a new Mac after resetting my old one. Now, when I try to activate it via the command line, I receive this error: Failed to install the license: Unable to perform the operation. Your product license has reached the activation limit...

Hi Support, I have upgraded my Mac and when I try to activate Parallels Toolbox I get the message I have reached my activation limit. Can you remove any existing activations so I can use it again? Thanks, John.

I have version 20.4.0 installed on macOS 15.5. I originally purchased my subscription with a Gmail address and have moved to a new email address for my account. When I go to account and license, my old email address and password are autofilled in the user and password fields. I have tried to...

Hello, I'm experiencing the same issue when trying to transfer my valid Parallels Desktop license to a new Mac. I have a legitimate license key for Parallels Desktop (version 18), which I purchased and activated on my previous Mac under my own Parallels account. Now I'm trying to activate the...

I wanted to run an emulator that wants me to enable virtualization through BIOS on Windows... the problem, of course, is that virtualization isn't possible on Parallels without the Pro edition. Is it possible for me to use the 14-day free trial of Pro while I have a standard license?

I am trying to activate and use Parallels on my current MacBook Air, which I bought about a month ago. However, I initially purchased and used Parallels on my old MacBook Air. I have read the directions of moving Parallels Desktop to a new Mac...

Experiencing the same issue described here: Can't update payment options | Parallels Forums 1) After clicking payment options, I get a message say the link is broken: We're sorry, this link has expired to protect your data privacy. Please click below to generate a new link that will be sent to...

I'm trying to register / transfer a license which is registered on a 'Sign in with Apple' account to my 'normal' Parallels account. I checked all steps, but the license isn't transferred. Every time I try to use the license on my new mac I get the message "Unable to perform the operation".

My product subscription is Parallels Desktop for Mac - for 2 computers. I only have Parallels Desktop on one computer...all is fine. This includes Parallels Toolbox, qty of 1. I would like to put Parallels Toolbox on a second Mac (doesn't have Parallels Desktop). I do not see a way to...

Last year we wanted to lower the number of licenses on our subscription from 5 to 3. We were told that wasn't possible on an active subscription. We were told to cancel our subscription and when it expired we could renew it with 3 licenses instead of 5. The subscription is now expired...

I am trying to renew my subscription, but the email to continue to payment options is never sent.