License server rejects it

Discussion in 'Installation and Configuration' started by OnurA, May 18, 2021.

  1. OnurA

    OnurA Bit Poster

    Messages:
    3
    Purchased Parallels Pro edition for home but cannot register it with Parallels 14.
    I am using an old mac book pro with MacOS Sierra that does not support 16. Do I need latest version of Parallels to activate?
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    Let us know the error you are getting. Please share a screenshot of the error message to check and advise.
     
  3. OnurA

    OnurA Bit Poster

    Messages:
    3
    Error screenshot is attached
    Thanks
     

    Attached Files:

  4. OnurA

    OnurA Bit Poster

    Messages:
    3
    Ajith: see the screenshot above. Error message is unable to perform the operation: The license server rejects it
     
  5. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We see that you have purchased a one-time key for Parallels Desktop 16 which cannot be used to activate Parallels Desktop 14. If you buy a yearly subscription key, that can be only used to activate Parallels Desktop 14. We suggest you not share the whole key in a public post.
     

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