License upgrade request not going thru

P

pzl

Bit poster
I have requested upgrade of license few times in last 5-7 days and still havent been able to successful upgrade. it still shows "expired" and when renewed says someone will reach out to me once payment is processed.

What am I missing?
 
I am having the same issue, I have been trying to renew my license for hours. I am very frustrated, it can't be this hard to purchase something :mad:
 
Hilda( said:
I am having the same issue, I have been trying to renew my license for hours. I am very frustrated, it can't be this hard to purchase something :mad:
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Hello, did you get any specific error message?
Could you provide us with the email you used for the license renewal?
 
Thanks Maria. Yes I tried to renew the license many times and after clicking renew I get the following message. Have been trying since 2 weeks now.

Renewing Subscription Online
Your request to renew a subscription will be processed shortly, provided you've entered a valid payment method. A request is usually processed within 1 hour but may take longer in some cases. If you chose PayPal or wire transfer, make sure to complete the transaction.
Your subscription will be updated automatically as soon as we receive a notification from our payment provider.
 
Ajith@Parallels said:
Are you trying to renew the subscription for which you have got a refund?
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Correct! Without my consent I was charged on a different card for renewal. my auto renewal was disabled. Hence they refunded me the amount so I can use the card I want it to be charged to. Didn't knew it would be such a pain.
 
pzl said:
Correct! Without my consent I was charged on a different card for renewal. my auto renewal was disabled. Hence they refunded me the amount so I can use the card I want it to be charged to. Didn't knew it would be such a pain.
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As you have got a refund that subscription is deactivated. You can buy a new upgrade from the website and use it.
 
Thank you Ajith. Appreciate this clarification. Wish it was mentioned somewhere and we all would have saved time. I dont understand why I see renew button and it does not provide me this reason nor communicate it over email after processing request.

If you can, I suggest this to be added to some KB or future change for better CX.

I will try to close this thread. if I cant, please go ahead and close it. Appreciate your help.
 
pzl said:
Thank you Ajith. Appreciate this clarification. Wish it was mentioned somewhere and we all would have saved time. I dont understand why I see renew button and it does not provide me this reason nor communicate it over email after processing request.
If you can, I suggest this to be added to some KB or future change for better CX.
I will try to close this thread. if I cant, please go ahead and close it. Appreciate your help.
Click to expand...
Hey, can we save this thread here? (because it might be helpful for other users) Please let us know if you do not want to save this thread and we will permanently remove it.
Thank you for your time.
 
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