upgrade

Hello Parallels Support Team, I hope this message finds you well. I own an active permanent (one-time purchase) legacy license for Parallels Desktop 14. I would like to purchase a permanent upgrade key to use the current latest version of Parallels Desktop. I have the following questions: Am I...

Hi, I'm a Mac user for a long time and use Parallels whenever I need a transition to other O/S. Given the pace hardware has grown, the limitation in the Perpetual license tends to encourage me go with other virtualisation more now a days. When I get the upgrade invite, I refused a few times but...

I have an old v12 Pro permanent license. I now need to upgrade to a v20 Pro subscription. I paid £41.24 for this but it now says I have to pay an additional £99.99 to upgrade. Why? I could just have got a new subscription to v20 for £74.99.

Mistakenly bought upgraded version from trail. My email is ankit10@outlook.com.au and ref no. 495450552. I need solution because i cant launch window as i dont have previous key. I have applied this at cleverbridge as well. But i need solution quick.

I have Parallels Desktop for Mac v18 and bought v19 Upgrade, the same Standard version. Downloaded it, installed, and see this message: To activate Parallels Desktop 19, this license key must be upgraded. It cannot activate the current version because it was created for older versions of...

Hi, I have a permanent license of version 13 and would like to upgrade to version 19. Can I simply purchase via the upgrade pricing? Or do I need to purchase another permanent license?

I have not used Parallels in some time and have multiple subscriptions. Some active, some expired. Why is it so difficult to talk to someone in person to go over best options based on my dashboard vs. simply clicking renew or upgrade?

Hello, I have Parallels Desktop 19 installed on an Apple Silicon Mac, and I use several Mac VMs inside. When I firstly created the VMs, I installed parallels tools inside them and it went smoothly. However, after some upgrade (I'm not sure if it was the Mac OS upgrade of the VM or if it was...

Hello :) I recently purchased the standard license to used 3ds max on windows, but it´s very slow. Figured I need to optimise the hardware but noticed I need the pro version to do that. I went and installed the pro trial but it still says I need the pro version. What do I need to do? Should I...

At long last I used the Fedora upgrading tools to move my Linux VM to v. 37 on my way to v. 39. The package download, etc., all went smoothly, but on reboot after the install it hangs at "Loading initial ramdisk...". It's been more than 20 minutes so I doubt it is doing something silently in...

Hi, after seeing all of the posts about the end of life for the old activation server and the issues with legacy version activations (at least up to V11) I am asking one of the parallels support people who might be here to answer a 2-1/2 part question (preferably before the Black friday Sales...

Hi, I bought Parallels 15 for my old Mac, but I plan to buy the new version, Parallels 18, for my new Mac. However, the price is too expensive. Does anyone have a coupon that they are not using and could share with me? @Bhargava@Parallels can you help me :D. Thank you very much

So I'm in a bit of a conundrum, i already have a separate Windows 11 VM on my Apple Silicon mac, as that first was Windows 10 insiders preview two, but it updated itself to Windows 11, hence why i remade a new Windows 10 ARM VM, but now that to wants to force through an upgrade to an Win 11...

I'm on macOS High Sierra 10.13.6. My Paralells desktop windows pvm had completely stopped working on my computer. If I opened it, my whole computer would simply lock up. I would have to hold down the power button and reboot. I've tried updating my OS. Nothing. So I thought maybe if I upgrade...

Sorry if that's been asked before. I could not find what I am looking for. I am considering to upgrade from PD 16 to 18. But there are two things I need to make sure before I do the jump. 1. I am on PD 16 with MBP M1 2020 (Ventura). Will I need to do a fresh install of Windows 11? 2. If I...

I'm currently running Parallel Desktop 15 on Catalina on my Macbook Pro. Is Parallels desktop 17 upgrade compatible with Catalina? Thanks.

Just rolled over and purchased upgrade to 17. Downloaded and Installed ok without any error messages. Just hangs - saying "Starting......" Tried aborting it and relaunching - same outcome. Starting..... no error messages. Is my machine / OS too old ? Real pain this........the...

Hello, I have upgraded my MAC OS two days back from Big Sur to Monterey 12.4 version, after doing so everything seems to be same with parallel desktop setup but no USB devices are able to get connected to my parallel VMs. Attaching screenshot of the failure to give more context. Current setup...

I upgraded a Big Sur VM to Monterey and the upgrade goes well (no errors). Upon finished, the VM reboots automatically into Monterey (if I open "About this Mac" I get macOS Monterey Version 12.4). But if I try to restart that machine again, it never ever comes back. It stays on the apple logo...

Hello, I was using the trial version of Parallels Desktop 17 for Mac in the Pro variant, which already expired, and also purchased Parallels Desktop 15 for Mac Standard in past. Now I have purchased Parallels Desktop 17 for Mac Upgrade in the Standard variant but I am unable to have it...