M2Pro Macbook Pro Parallels 18.2 - missing: Microphone (Parallels Audio Controller)

Discussion in 'Windows Virtual Machine' started by BERNDW1, Apr 11, 2023.

  1. BERNDW1

    BERNDW1 Junior Member

    Messages:
    10
    Dear team,
    new MacBookPro & New installations of
    Parallels Desktop for Mac Pro Edition Version 18.2.0 (53488)
    Win 11 Pro V22H2
    Nuance Dragon Professional 15..
    in Device manager the driver:
    Microphone (Parallels Audio Controller)
    is missing
    Been through the forum and have confirmed:
    parallels has full disk access / microphone access
    parallels tools - reinstalled multiple times
    windows allows access for microphone
    played with vm settings for sound and camera (default mostly used)
    As a result I struggle to use my USB Microphone..
    Any help greatly appreciated.
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    542
    If you are facing an issue with your microphone USB, for us to further investigate the issue, kindly provide us with the following information:
    1. Detailed explanation, with all steps by steps followed, to reproduce the issue(with screenshots).
    2. Screenshot of error message you are receiving (if any).
    3. Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thanks
     
  3. BERNDW1

    BERNDW1 Junior Member

    Messages:
    10
    Thank you very much for your quick reply.
    Error report 422680338
    No error messages
    Detailed explanation - please see original post.
    Microphone (Parallels Audio Controller) is missing and not allowing use of usb microphones.
    KR
     
  4. BERNDW1

    BERNDW1 Junior Member

    Messages:
    10
    Hi Pramesh,
    so what is your assessment & what steps are needed to remedy the audio driver problem?
     
  5. BERNDW1

    BERNDW1 Junior Member

    Messages:
    10
    Pramesh / Parallels team
    could you please deal with this - no reply for more than a week now??
     
  6. MH_7

    MH_7

    Messages:
    1
    was this resolved?
     

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