Mac OS Fullscreen mode flicker

Discussion in 'Installation and Configuration of Parallels Desktop' started by PeterHe, Oct 8, 2017.

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  1. PeterHe

    PeterHe Bit poster

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    As of Parallels 13 it would seem something got broken again...
    When using VMs in Mac OS fullscreen mode switching between them ora any other applications causes the parallels window
    to exhibit a flickering like vertical blinds. This is mostly an anoyance as display redraw goes back to normal after switch.
    If you have many apps running in fullscreen Switching past a Parallels window becomes somewhat irritating.
    The "bug" as i would call it was not addressed in the first update released...
     
    PeterHe, Oct 8, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @PeterHe, we released a new major update Parallels Desktop 13 for Mac Update 1 (13.1.0-43108) and this update addresses this issue. To check for updates, click on the Parallels Desktop menu on Mac menu bar and select Check for Updates: http://kb.parallels.com/124262
     
    PaulChristopher@Parallels, Oct 13, 2017
    #2
  3. PeterHe

    PeterHe Bit poster

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    Hi!
    Unfortunately I already have this update installed!
    So the problem still remains!

    /Peter
     
    PeterHe, Oct 13, 2017
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @PeterHe, please reproduce the issue and send us problem report and post its id here. For this open Parallels Desktop, in its Mac app menu go to Help -> Send Technical Data.
     
    PaulChristopher@Parallels, Oct 14, 2017
    #4
  5. AlexanderZ5

    AlexanderZ5 Bit poster

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    This issues happen to my mac and my coworker mac as well, I just upgrade my parallels to 13 and mac to high sierra. and that flickering switching between full screen happen.
    Please fix the issues, I kind like regret upgrading to broken parallels.
     
    AlexanderZ5, Oct 25, 2017
    #5
    RikD likes this.
  6. AdrianV1

    AdrianV1 Bit poster

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    Hi,
    I have the same problem; I encountered the issue only after installing the new OS X High Sierra. My software version is 12. What should I do? I uploaded a video in which you can see the issue:
     
    AdrianV1, Nov 1, 2017
    #6
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @AlexanderZ5, please reproduce the issue and send us the problem report and post the id here.
    For this open Parallels Desktop, in its Mac app menu go to Help -> Send Technical Data.
     
    PaulChristopher@Parallels, Nov 2, 2017
    #7
  8. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @AdrianV1, have you tried Parallels Desktop 13 for Mac? If not, please click on this link and check out the issue.
     
    PaulChristopher@Parallels, Nov 2, 2017
    #8
  9. RikD

    RikD Bit poster

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    I have the same problem with High Sierra and Parallels 13. I use Windows 10 Enterprise 1607 (without Fall Creators update). The ID of the problem report is 222519918
     
    RikD, Nov 2, 2017
    #9
  10. MichaelW27

    MichaelW27 Bit poster

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    Hi,
    I do have the same flickering problems as shown in the video above. I'm using OS High Sierra and Parallels 12. Problem came up since updating to High Sierra. Please let me know what to do because it's very uncomfortable.
    Thank you very much!
    Michael
     
    MichaelW27, Nov 2, 2017
    #10
  11. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @RikD, thank you for the report ID! Our Engineering team is working on it and we will try our best to address these in one of the upcoming updates.
     
    PaulChristopher@Parallels, Nov 5, 2017
    #11
  12. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @MichaelW27, please collect a fresh Problem Report:
    1. Control-click/tap using two fingers on Parallels Desktop icon in Dock > Help > Send Technical Data.
    2. Wait for the Problem Report to be generated.
    3. On the appeared Problem Report window please write a short problem description (scenario) and enter your contact information (name and email address) - then click Send Report.
    4. Reply us back with 9-digit Problem Report ID.
     
    PaulChristopher@Parallels, Nov 5, 2017
    #12
  13. MichaelW27

    MichaelW27 Bit poster

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    Hi Paul,
    Thanks for your reply. My Report ID is 223077462.
    BR Michael
     
    MichaelW27, Nov 5, 2017
    #13
  14. AdrianV1

    AdrianV1 Bit poster

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    I upgraded the software and the issue was solved. Thank you.
     
    AdrianV1, Nov 6, 2017
    #14
  15. Alfena@Parallels

    Alfena@Parallels Pro

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    Hello @AdrianV1 , glad to know it is resolved.
    Thanks
     
    Alfena@Parallels, Nov 6, 2017
    #15
  16. ChrisL12

    ChrisL12 Bit poster

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    As of Parallels version 13.2.0 (43213) and High Sierra version 10.13.1 (17B48), this problem has NOT been resolved. I am still experiencing this issue on a daily basis.
     
    ChrisL12, Nov 20, 2017
    #16
  17. DavidB22

    DavidB22 Member

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    I'm the same as ChrisL12, I have the latest Parallels version (13.2.0 43213) and High Sierra 10.13.1 and also have the vertical window blinds effect when switching screens.
     
    DavidB22, Nov 23, 2017
    #17
  18. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @ChrisL12, can you please send us a problem report collected right after the error and a splash screen (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
     
    PaulChristopher@Parallels, Nov 26, 2017
    #18
  19. LucasW3

    LucasW3 Bit poster

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    It seems disabling 3D acceleration in the graphics section of the VM configuration fixed it for me. Not sure if this has any unwanted side-effects though...
     
    LucasW3, Nov 27, 2017
    #19
  20. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    Hi @LucasW3, glad your issue has been fixed by disabling 3D acceleration in the Graphics section. It won't affect any other process.
     
    PaulChristopher@Parallels, Nov 29, 2017
    #20

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