Mac OS Sierra - Windows 10, Parallels 13 not able to use keyboard or start menu at bottom?

Discussion in 'General Questions' started by ColtonR, Dec 11, 2017.

  1. ColtonR

    ColtonR Bit Poster

    Messages:
    4
    I have had the issue all week, I figured it was time that I asked.

    My Mac OS Sierra 10.12.6 running the Windows 10, Parallels 13 (each time I run parallels I use the desktop shortcut made on my Mac), it opens & logs me in perfectly fine. When I try to use the start menu at the bottom anything down there, it'll restart the VM, it'll go black for a second then come back to the state it was just at. When I hover over it to click on anything the "working" spinning circle is constantly there. After a couple of minutes of letting it sit there, (only sometimes) will it boot all the icons down there.

    I can use the keyboard either. I was able to open Edge at one point, without file browsing for it, but couldn't type anything there, or in general inside the VM. I tried reinstalling it, & deleting the entire program. The problem only seemed to occur after I updated my Mac with the most recent update. I checked all up & downs for solutions & couldn't find anything. Does anybody have any suggestions? Yes, everything on my Mac & Parallels is completely updated.
     
  2. kat

    kat Product Expert

    Messages:
    803
  3. ColtonR

    ColtonR Bit Poster

    Messages:
    4
    Yes, I have it installed & selected Actions > "Reinstall Parallels Tools" & it just finished, now its restarting the VM but nothing was fixed. It's the exact same problems.
     
  4. kat

    kat Product Expert

    Messages:
    803
    Hi ColtonR,
    Just checking to make sure that this isn't a bootcamp partition.
    Are you operating in coherence or full screen mode? If you are, exit that mode, and see if the behavior still exists.
     

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