Mouse Not Showing/Working in Windows 10

So that is interesting the new Windows VM + Parallels Tools is working with my mouse and keyboard. If is a pain to have to migrate my license and software to the new Windows VM but it is at least working.
 
I am having the sluggish mouse problem, as well. It began when I upgraded from Parallels 15.1.4 to 16.0.0. I run two Win10 VMs on my 15" MBP (2017).

Now, every morning, when I come in, the mouse takes 5-10 seconds to respond. I move a window, wait 5-10 and then it moves. Today is horrid, it is running 10-20 seconds behind. This is a problem for the built-in trackpad, the Magic Trackpad, and the Logitech Trackball. I lock the machine at the end of the day and let the VMs and the Host do whatever they need to do overnight.

My solution, every morning:
Restart Parallels. Rebooting the VMs does not fix the problem. Rebooting the Host was too much.

Support solutions have been:
Turning OFF gaming mouse feature - it was already OFF.
Reinstalling ParallelTools - done with the upgrade to 16.0.0 and the upgrade to 16.0.1 and multiple times for the Support Team
Turning off all items that load at boot time - this just cause me aggravation the next morning upon reboot/restart

Currently, Support has downgraded me back to 15.1.4. We are going to let it run over night and make sure all is OK. If so, then we will produce a Technical Data Report for them to compare with those from 16.
 
Hemnath@Parallels said:
Hi RandyG3. Please shut Windows down (navigate to Actions -> Shut Down in the virtual machine menu on the upper left), open the virtual machine configuration window, navigate to Hardware -> Mouse & Keyboard, select 'Don't optimize for games' for 'Mouse' and disable 'Mouse pointer sticks at window edges' and 'Smooth scrolling'. Close the window now and check for the issue again.
Click to expand...

I occur the similar issue today that no responding to mouse/TrackPad/keyboard or no showing the cursor in windows 10. I had operated the hardware setting and reinstalled parallels tool and the issue still there. The windows is not stuck but I can't access any input.
Parallels Desktop version 17.0.0 (51461)
 
KevinK21 said:
I occur the similar issue today that no responding to mouse/TrackPad/keyboard or no showing the cursor in windows 10. I had operated the hardware setting and reinstalled parallels tool and the issue still there. The windows is not stuck but I can't access any input.
Parallels Desktop version 17.0.0 (51461)
Click to expand...
Have you found a solution? my mouse disappears and doesn't work when i try to click anything and my keyboard doesn't work neither, i've tried everything in the books and nothing has worked. Starting to lose hope tbh
 
jaxson12407 said:
Have you found a solution? my mouse disappears and doesn't work when i try to click anything and my keyboard doesn't work neither, i've tried everything in the books and nothing has worked. Starting to lose hope tbh
Click to expand...
Hello,

Thank you for your feedback.

To let us better understand the situation, please perform the following steps:

1. Reproduce the issue.
2. Collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.
 
You must log in or register to reply here.
Back
Top