Mouse/trackpad scrolling issues

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by JustinM10, Nov 11, 2021.

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  1. Stefan4

    Stefan4 Bit poster

    Messages:
    6
    Same Issue imac M4 Parallels 20.1.1 Win Pro 24H2
     
    Stefan4, Nov 11, 2024
    #41
  2. SK1234

    SK1234 Junior Member

    Messages:
    15
    Seeing the same issue. Quite annoying.
     
    SK1234, Nov 12, 2024
    #42
  3. Codeigniter

    Codeigniter Bit poster

    Messages:
    1
    Same here on my M4 Macbook Pro. Really frustrating and annoying. I tried on my M3 Macbook Pro as well. Same issue. Why isn't Parallels communicating about resolving this?
     
    Codeigniter, Nov 14, 2024
    #43
  4. VictorL15

    VictorL15 Bit poster

    Messages:
    6
    Still no progress on resolving the scrolling issue. After reinstalling a bunch of older versions of Parallels Desktop, where I left off is that they asked me to set up a brand new VM which I haven't gotten around to doing. Anyone try this and see if it fixes the scrolling issue?
     
    VictorL15, Nov 15, 2024
    #44
  5. Mark67

    Mark67 Bit poster

    Messages:
    3
    It is not really normal that there is no support response to this. it's clearly a problem for a lot of people right now with the latest version. We should at least be able to get a date with an expected fix or an explanation of the problem from support.
     
    Mark67, Nov 15, 2024
    #45
  6. VictorL15

    VictorL15 Bit poster

    Messages:
    6
    Latest update:

    Thank you for your patience and cooperation during your collaboration with our First Line engineers. The issue is handled by the Second line Technical Support now. Indeed, it appears that the case requires deeper investigation, so we escalated it to the Development Team. Once we receive a response from the Development Team, whether it's a request for more information, a workaround, or a permanent fix, we will promptly update you.

    While we await further information, we have temporarily closed the ticket. Please note that this closure is not an indication that the issue itself is considered resolved. The purpose is to prevent duplicate tickets, which can prolong the resolution process. We understand that resolving issues with complex virtualization software can take time, but we are committed to finding a solution as quickly as possible. However, feel free to respond to this email at any time if you have any updates, questions, or additional information. This will automatically reopen the ticket, allowing us to address your concerns promptly.

    We will notify you as soon as we have any updates on the progress of your issue. If you have any further questions, please don't hesitate to let us know. Thank you for your patience and understanding.
     
    VictorL15, Nov 16, 2024
    #46
  7. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    169
    Hello Everyone,
    Please note that this is a known issue with Parallels Desktop and our development team is currently working on this issue.
    As a temporary workaround, please follow the steps below to regain back normal scrolling (Without needing to reinstall Parallels Tools):
    1. Open Parallels Desktop > Launch your Virtual Machine
    2. If you notice the slow scrolling issue > Click on the "Actions" menu on top of the Mac menu bar > Suspend
    3. Once the virtual machine is suspended > Resume it again by clicking on the play button
    Performing the steps above shall allow you to regain back the normal scrolling.
    We advise you to subscribe to this article https://kb.parallels.com/en/130212 ("Get Updates" button) to get informed once there are any updates on this.
    Thank you.
     
    Ashley Chumun, Nov 17, 2024
    #47
  8. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    169
    Best Answer
    Hello Everyone,
    Please follow the steps below to fix the issue with slow scrolling inside your Windows Virtual Machines:
    1. Open Parallels Desktop > Launch your Windows Virtual machine experiencing the scrolling issue.
    2. Click on the Windows Start Icon > Type CMD > Right click on Command Prompt > Run as Administrator
    3. Execute the command below:
    powercfg /hibernate off
    4. Shutdown the virtual machine (Click on the Windows Start Icon > Click on the Power Button > Shutdown)
    5. Launch the Windows Virtual Machine again > The scrolling should be back to normal.
    Thank you!
     
    Ashley Chumun, Nov 21, 2024
    #48
  9. FrancescoD5

    FrancescoD5 Bit poster

    Messages:
    1
    I had the same issue. New MacBook Pro 14'' M4max. disabling hibernation looked to solve the problem. although I guess it is a workaround...
     
    FrancescoD5, Nov 26, 2024
    #49
  10. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    462
    Hello FrancescoD5, FrancescoD5

    We have released a new update Parallels Desktop 20.1.2 which fixes this issue.

    Please install the latest update as soon as possible.
     
    Adeboye Adeotan, Nov 28, 2024
    #50
  11. Mark67

    Mark67 Bit poster

    Messages:
    3
    That took a really long time, which is disappointing for paid software.
     
    Mark67, Nov 28, 2024
    #51
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