Moving license from mac to mac

Discussion in 'Licensing and Activation' started by TomerL1, May 20, 2023.

  1. TomerL1

    TomerL1 Bit poster

    Messages:
    2
    Hi
    I got a new mac 2022 from work and bought parallels on it, I want to move the account I bought to my personal account MacBook pro 2017 , I followed the steps, Logged in, Inserted the activation key which was accepted and click "deactivate on other device and activate on this device" but I got this error

    Unable to perform the operation.
    This license key is associated with another Parallels account. Please sign in using this account and try again.

    Best,
    Tomer
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    290
    Hello @TomerL1
    Kindly check your personal message.
    Regards,
     
  3. PeterS100

    PeterS100 Junior Member

    Messages:
    10
    I have the same problem that I cannot activate my par 17 license on another Mac can you please rest my activations?
    Thanks in advance
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    637
    Hello Peter,

    The Parallels Desktop 17 license is currently activated on a macOS 14.4(23E214) and the last contact with our servers was. on 2024-03-27 11:08.

    Do you still wish us to deactivate the license from that machine?

    Let us know please.

    Thanks
     
  5. PeterS100

    PeterS100 Junior Member

    Messages:
    10
    Ye Please deactivate this installation as I have moved to another Mac.
    thanks for you help
     
  6. PeterS100

    PeterS100 Junior Member

    Messages:
    10
    Can you please deactivate the current activation as I still cannot use my licence
     
  7. Steve40

    Steve40 Bit poster

    Messages:
    7
    I have the same problem that I cannot activate my par 17 license on another Mac can you please rest my activations?
    Thanks in advance
     
  8. PeterS100

    PeterS100 Junior Member

    Messages:
    10
    I have now successfully activated my license on the new Mac so no more action is required.
    Thanks
     
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    637
    Hello Steve,

    Unfortunately, we could find find any Parallels Desktop 17 license under your current account.

    We have sent you a private message, please check it and provide us with the requested information.

    Thanks
     
  10. Steve40

    Steve40 Bit poster

    Messages:
    7
    Hi Avinash,

    I already send the license key in another conversation that I have started with you. it has been few days but I haven't heard from you. How long usually does it take for the reply. The trial expires in 5 days and I really need this sorted.
     
  11. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    637
    Hello Steve,

    We have already replied to you.

    Please check your inbox.

    Thanks
     

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