Need to reinstall Parallels after upgrading guest OS ?

Discussion in 'Windows Guest OS Discussion' started by AlbertoGAS, Feb 8, 2019.

  1. AlbertoGAS

    AlbertoGAS Bit Poster

    Messages:
    3
    Hello,
    I am using PD 14, my version is 14.1.0 (45387)
    I have upgraded MacOS from 10.13 to 10.14.3.

    I noticed some issues in my Windows 10 VM (sometimes windows hangs and the cursor blinks) that were not present before upgrading guest OS

    Do I need to reinstall Parallels od change some configuration after a gust OS update ?

    Thanks
    Alberto
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,105
    Hello Alberto.
    By 'guest OS update', if you're referring to a recent Windows update, then it's possible that Parallels Tools might have to be reinstalled. Please follow these steps.
     
  3. AlbertoGAS

    AlbertoGAS Bit Poster

    Messages:
    3
    Hi, sorry may be I was not very clear :)
    I updated HOST OS (Mac OS from 10.13 to 10.14 Mojave )
    I'm asking if I need to reinstall parallels Desktop after this operation

    Thanks
    Alberto
     
  4. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,105
    Alright, let's begin with checking whether Parallels Tools are properly installed anyway. Please follow the steps mentioned in our previous response.
     
  5. AlbertoGAS

    AlbertoGAS Bit Poster

    Messages:
    3
    Hello,
    parallels tools are up-to-date and properly installed.
    After host OS upgrade, I noticed Windows 10 instability has increased. The main issue is that - sometimes - Windows hangs for 10 / 20 seconds expecially while moving between folders in File explorer.

    Anyone else have the same issue ?

    Thanks
    Alberto
     
  6. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    2,523
    Hi, please try the following,
    1. Open the cmd as an administrator
    2. Execute the command sfc/ scannow and provide us with the results.
     

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