Netflix Windows 11 app crashes when playing downloaded content

Discussion in 'Windows Virtual Machine' started by JanlucG, Sep 6, 2022.

  1. PieterG2

    PieterG2 Bit poster

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    I bought parallels for the same reason. Install Netflix, download movies and watch them offline.
    The download works fine but watching them is causing Netflix to shut down... Waiting for a solution here also!
     
    milan4 likes this.
  2. inviktus

    inviktus Bit poster

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    Hello, any update from the development team? As has been stated by many others, this is an important use case for parallels - using it for netflix downloads (since the netflix app is only available on windows).
     
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

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    Hi inviktus,

    As of this moment, we do not have an update from the Development Team.
    However, once there is a response from Development Team - whether it is a request for additional information, a workaround or a permanent fix - we will let you know.

    In the meantime, you can subscribe to this article https://kb.parallels.com/en/129060 and click on the "get updates" button to be notified of future updates.
     
  4. BenjaminS18

    BenjaminS18 Member

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    Is there any news on this issue? It is really unacceptable that there is neither a fix, nor even an update.
     
  5. Leonardo9

    Leonardo9 Bit poster

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    Im also have the same issue reported. Netflix app plays streamed videos, but once downloaded the app crashes on playing.

    Im a new user to Parallels, currently in trial period and testing the platform for buying the license.
    But with this bug and how the support and development team will deal with this request will be a great case if it is really worth paying.
     
  6. BenjaminS18

    BenjaminS18 Member

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    What has the Developer Team said about this? Are they even working on it?
     
  7. Leonardo9

    Leonardo9 Bit poster

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    Got no response... and in Parallels 19 still the same issue...
     
  8. BenjaminS18

    BenjaminS18 Member

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    Incredible and unacceptable that this was not addressed in a brand new major release. Unbelievably frustrating and causing me to consider cancelling my subscription.
     
  9. PeterJ34

    PeterJ34 Bit poster

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    Having the same problem here. Running Parallels on a Mac mini M2 (i.e. ARM). Netflix app works fine when connected to the Internet, but when offline trying to watch a downloaded movie, crashes every time. Just thought I'd pipe in to confirm this is a problem and that more of us would like to see it fixed. Thanks!
     
  10. BenjaminS18

    BenjaminS18 Member

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    Is there an update from the Dev team on this? Are they working on it? How was this not addressed in the v19 release?
     
  11. BenjaminS18

    BenjaminS18 Member

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    Is there any update form the Dev. team? Numerous Windows upgrades since, and no fix. Radio silence from Parallels. Completely unacceptable.
     
  12. milan4

    milan4 Bit poster

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    it's really strange this issue is not being looked at. devs?
     
  13. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

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    Best Answer
    Hello!
    First of all, we do understand the issue is annoying but actually the issue can't be fixed from our side and requires an input from Microsoft.
    Kindly open Microsoft Feedback Hub and add your vote to have the issue fixed sooner: https://aka.ms/AAn0zib.
     
  14. milan4

    milan4 Bit poster

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    thank you!
     
  15. UzenC

    UzenC Bit poster

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    Guys, this oct 22, any news on this issue.

    App still crashes when I try to watch downloaded content
     
  16. BenjaminS18

    BenjaminS18 Member

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    Mikhail, please provide specifics on what probable is occurring on the Microsoft side. As has already been proven in this thread, Netflix downloads work fine on ARM PC's running this version of Windows 11. The failure is only in the Parallels VM. Therefore, please provide further detail, so we can provide that to MS in Feedback Hub.
     
  17. BenjaminS18

    BenjaminS18 Member

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  18. BenjaminS18

    BenjaminS18 Member

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    Confirmed same behavior in VMware Fusion 13.5, so perhaps it is an MS thing. So, I ask the Parallels team, what Feedback we should submit to MS? Because in a non-VM, on ARM, Netflix downloads work fine. So what's the issue?
     
  19. QuentinC2

    QuentinC2 Bit poster

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    Hello everyone
    Happy to learn that I m not the only one but deceived to read that it can't be fixed yet. Netflix on mac was a huge reason why I paid for Parallels...
    Any chance we get news soon about this?
    Thank you all
     
  20. BenjaminS18

    BenjaminS18 Member

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    Note Parallels blames MS, tells us to report to MS, then gives us no info on what to report, despite being requested several times. So they "know" it's an MS issue, but give us know info on what to report.
     

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