New build 3186 not yet localized??
- Thread starter pit29
- Start date
There is certainly something strange going on. I had an email from my brother saying he upgraded after getting an email (from parallels?) and it screwed his Parallels install, and his key would not work. He has a boxed version bought in the UK.
I downlosded today, and after backing up, I installed and had no problem at all. I didnt even have to reenter my key, it picked it up from some preference file (I assume). Mine is also a boxed version, bought over Apple Store Germany. The box has an address in Devon (UK), and the registration number has an address in Winchester (UK), as does the CD. The addresses belong to Avanquest.
My serial starts with 1H1RT and has 5 blocks of 5 digits, if that makes a difference.
I downlosded today, and after backing up, I installed and had no problem at all. I didnt even have to reenter my key, it picked it up from some preference file (I assume). Mine is also a boxed version, bought over Apple Store Germany. The box has an address in Devon (UK), and the registration number has an address in Winchester (UK), as does the CD. The addresses belong to Avanquest.
My serial starts with 1H1RT and has 5 blocks of 5 digits, if that makes a difference.
gandalf771
Bit poster
Very strange... so there are some boxes that are different from the others...Victor said:
Just to add to the above, I recommended Parallels to a friend who has recently bought a new iMac. He couldn't run the trial because the web server was down and he had no way to get a key (an issue which we assumed would affect the online purchased version as well). Based on this he went and bought a copy in a local store (in the UK) only to learn that it can't be upgraded as the key won't work.
So we were forced into a 'localised' copy because the web registration system won't work, then forced to run an old version because his *purchased* key won't work.
It really is an unacceptable situation to a larger percentage of Parallels users.
So we were forced into a 'localised' copy because the web registration system won't work, then forced to run an old version because his *purchased* key won't work.
It really is an unacceptable situation to a larger percentage of Parallels users.
gandalf771
Bit poster
same message hereG-Force said:
download new version
Download aborted three times already with an obscure message about lost connection. Trying again
Did work this time; one hour to download 58 MB and I am on a fast line. Servers are busy...
Upgrade went without problem. Didn't even ask for my registration number.
Nice work!
Download aborted three times already with an obscure message about lost connection. Trying again
Did work this time; one hour to download 58 MB and I am on a fast line. Servers are busy...
Upgrade went without problem. Didn't even ask for my registration number.
Nice work!
Last edited:
gandalf771
Bit poster
finally I have (slowly) downloaded the upgrade, all went finepit29 said:
i've upgraded from build 1984-Mac-uk-AQ to 3186-Mac-uk-AQ
pit29 said:
Apologies to anyone insulted by the post.
My clarification:
I wouldn't recommend buying a copy of this program BEFORE they fix this problem..
It's a easy as that.
And in the meantime I keep using the trial-version with a key I got from a friend of mine.
Afterall, I paid for it..
What's more, it's easy to tell someone to wait.. 2 months and counting from 1970.
BTW:
Got a reply (halleluja) from Mr. Stewart in the parallels team. He suggested installing the version I bought, and waiting for the "download update" to come..
Only problem is; that version doesn't work anymore on my machine... (yes tried deleting all files.. creating new account, deleting all local fiels and system files with preferences... no luck..)
I think I can use this copy I use now with no regrets until mine is working again..
Daniel/Norway
Ps. I WOULD on the other hand recommend my friends to buy the sw when it's "working" again!!!
Where to download loaclized versions
Maybe a dumb newbee question, but where do I download localized versions (if they are available)? I had some luch talking to a rep of the German distributor this afternoon, who was extremely surprised how I found out his phone number (!!) (I've taken it from a press-release ;-)
He told me the localized German version would be available for download tonight on the Parallels site. So far I did not see any hint of localized versions being available. My question: does the download offered on the Parallels site include all foreign language versions by default? Or will we really be transferred to download each foreign language version once they become available on the Parallels site? Or will the local distributors be responsible for download and I have to go to the website of the German distributor (who doesn't want to talk to his customers on the phone!)?
Maybe a dumb newbee question, but where do I download localized versions (if they are available)? I had some luch talking to a rep of the German distributor this afternoon, who was extremely surprised how I found out his phone number (!!) (I've taken it from a press-release ;-)
He told me the localized German version would be available for download tonight on the Parallels site. So far I did not see any hint of localized versions being available. My question: does the download offered on the Parallels site include all foreign language versions by default? Or will we really be transferred to download each foreign language version once they become available on the Parallels site? Or will the local distributors be responsible for download and I have to go to the website of the German distributor (who doesn't want to talk to his customers on the phone!)?
Finally!
Thank you, G-force - your post brought me to a good idea. I hope this works for everyone:
- uninstall build 3186 using the uninstaller
- install the version you bought from the original CD-ROM
- search for the update and download it using the old Parallels version. This will give you build 3186, 1. March. Downloading from Parallels web-site you will only get build 3186, 26. Feb.
- install the downloaded update. I was able to activate it with my serial, and I hope you will be to.
And, just to remind you: you have a superior OS on your computer than windows ;-)
Good night.
Pit
Thank you, G-force - your post brought me to a good idea. I hope this works for everyone:
- uninstall build 3186 using the uninstaller
- install the version you bought from the original CD-ROM
- search for the update and download it using the old Parallels version. This will give you build 3186, 1. March. Downloading from Parallels web-site you will only get build 3186, 26. Feb.
- install the downloaded update. I was able to activate it with my serial, and I hope you will be to.
And, just to remind you: you have a superior OS on your computer than windows ;-)
Good night.
Pit
Even if the installer now works (which I can't determine since i'm going to have to uninstall the one I downloaded two nights ago), there are two problems.
(1) *paid* non-US buyers are getting treated consistently as second class users.
(2) support is poor.
I've emailed both Parallels and Avanquest (the UK distributor) about several issues (including the whole one year free updates of December, which I was subsequently told doesn't apply to me despite the advertising), and I got one response after four emails (from Avanquest).
The distinction of US vs non-US is for tracking sales, most likely. A terrible reason to treat *paid* users (heck we pay more in the UK than they do in the States, actually) like this. After asking about this, I was told to keep getting new trial keys to keep my *paid* software working! I wouldn't have paid if that's what the company is going to tell me to do.
This type of support, and this type of non-chalant attitude towards paid users, is unacceptable.
(1) *paid* non-US buyers are getting treated consistently as second class users.
(2) support is poor.
I've emailed both Parallels and Avanquest (the UK distributor) about several issues (including the whole one year free updates of December, which I was subsequently told doesn't apply to me despite the advertising), and I got one response after four emails (from Avanquest).
The distinction of US vs non-US is for tracking sales, most likely. A terrible reason to treat *paid* users (heck we pay more in the UK than they do in the States, actually) like this. After asking about this, I was told to keep getting new trial keys to keep my *paid* software working! I wouldn't have paid if that's what the company is going to tell me to do.
This type of support, and this type of non-chalant attitude towards paid users, is unacceptable.
I also hope this works for people – who do have their original install CD with them. I have to travel a lot and I will certainly not carry installer CDs for all my software with me, just to be able to access an update. If we were told that by installing the beta we lose our registration and have to go back to an old version, re-install that one only to get access to the update that was promised via e-mail to be ending our registration troubles… well, that doesn't make things better in my eyes.pit29 said:
Dear Parallels Team: please do inform us why all of this is happening and how we should proceed to get our update.
I, for example, have an expired trial key, and when trying to get a new one, I am always given the old, expired one once more.
Until the Parallels staff provides us with answers to these questions: can anyone who has successfully updated her or his localized copy using pit29’s procedure tell us what the exact name of the "good" file is? The one that does not work is called:
Code:
Parallels Desktop 3186 Mac en.dmg
Code:
2.5 Build 3186.0Buying the localised version in the UK meant I actually spent more than the equivalent of $80 for it. I can't see any evidence of localisation anyway, other than the key not working. Menus etc are still in US spelling for instance.
No warnings about installing it over a localised build meant I updated to the latest version which won't accept my key and I am now locked out of a program I spent a lot of money on and I can't work on my mac until it is fixed.
Please just let us know when to expect a fix for this? Statements like 'soon' or 'shortly' are not really fair. We've supported you, now support us.
No warnings about installing it over a localised build meant I updated to the latest version which won't accept my key and I am now locked out of a program I spent a lot of money on and I can't work on my mac until it is fixed.
Please just let us know when to expect a fix for this? Statements like 'soon' or 'shortly' are not really fair. We've supported you, now support us.