No physical network adapter for shared networking in parallels 4.0

Discussion in 'Installation and Configuration of Parallels Desktop' started by eelco, Nov 15, 2008.

  1. mwills53

    mwills53 Bit poster

    Messages:
    2
    I'm afraid I received the same "Failed to open the Parallels networking module" surprise today on my XP installation. It was working find last time I used Parallels and I tried the Terminal commands with no resolution. Is there a HotFix available?
     
  2. Elric

    Elric Parallels Team

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    1,718
    Sorry for the inconveniece. Please wait for the HotFix. It will be available very soon.
     
  3. Evengers

    Evengers Bit poster

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    8
    Not sure if this is the same problem as the others



    I also do not have network access but I think this has something to do with a resource conflict. Please see the attached screenshots. The Parallels tools seems to conflict somehow with the Parallels Network adapter. I have tried de-installing / re-installing both under safe mode ... if I drop the parallels tools the adapter has no conflicts but still I am unable to use network sharing. I'm lost ....

    Thanks in advance for any help!
     

    Attached Files:

  4. Elric

    Elric Parallels Team

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    1,718
    Have you received mail with support ticket? It's hard orientate in the forum threads and respond properly..
     
  5. Evengers

    Evengers Bit poster

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    #619537

    This is what came to me by email. Parallels #619537] No networking in parallels 4.0 after upgrade
     
  6. Elric

    Elric Parallels Team

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    1,718
    Yep. Please try to reply on this email. It should not be empty..
     
  7. Evengers

    Evengers Bit poster

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    It says someone is looking into it and

    "You do not have to reply to this message. When responding to any future emails about this issue, please do not change the subject line of the email. "

    Hard to , be patient when this affects my work but will try ...
     
  8. Elric

    Elric Parallels Team

    Messages:
    1,718
    Have you succeeded in replying to the support email?..

    May be it is worth to register in the https://www.parallels.com/en/account/flag,0/?request_url=/en/support/desktop/request/
     
  9. Elric

    Elric Parallels Team

    Messages:
    1,718
    Sorry for the delay in answering.
    I've got your problem report 13552

    This is not a Parallels Networking problem. There should be separate issues with Windows and Linux. I have created a support ticket. Please make a note if you won't receive any mail in fifteen minutes.
     
  10. ralphrmartin

    ralphrmartin Member

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    58
    THREE different operating systems, Windows and Linux and Apple Server have all simultaneously gone bad?! Please, Elric, this stretches credibility way too far. I have used Windows and Linux under Parallels for ages without problems, and then 3 different OSes go bad on the same day? No, I am sure that any logical conclusion has to be that the problems lies either in Parallels, or the host OS, not in the guest OSes.
     
  11. Elric

    Elric Parallels Team

    Messages:
    1,718
    Please let's continue discussion in the support ticket. Have you received mail with it? It is really hard to track forum postings
     
  12. ralphrmartin

    ralphrmartin Member

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    58
    Was contacted by support, and we resolved the problem. It was a MacOS X issue - neither Parallels fault, nor an issue with the VMs. Thanks for the prompt and helpful, high-class support, guys! Keep it up!
     
  13. Elric

    Elric Parallels Team

    Messages:
    1,718
  14. Evengers

    Evengers Bit poster

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    8
    I am getting some well meaning response for my problem but I have also been told it is unique.

    That's of course possible but judging from the traffic in this thread maybe not the case.

    The story so far:

    1) Windows Vista running without problem for over a year under 3.0

    2) I can convert that Vista to Fusion 2.1 and run this without problem

    3) Upgrading "1)" or converting "2)" to 4.0 results in loss of network capabilities.

    4) I can transport and run XP under 4.0 so far without problem

    5) Deleting and restoring adapters as instructed by the support team does not help

    While this is being resolved I am stuck with using Fusion. (Which I do not like as much but seems to be better with network connections.)

    My question to those reading ... has everyone looked in device manager to notice whether the Parallels adapters conflict with each other as they do in my case?
     
  15. DaTa

    DaTa Hunter

    Messages:
    192
    Hello, Evengers,

    haven't you tried this article to troubleshoot the network problems:

    http://kb.parallels.com/en/5664 ?

    Also sometimes deleting and then reinstalling the Network adapter's driver from Start -> Control panel -> System -> Hardware -> Device manager might be helpful
     
  16. ipanacea

    ipanacea Bit poster

    Messages:
    3
    fingers crossed

    Ok, so far after having d/led and installed the hotfix build 3540 my networking issues seemed to be resolved. I've restarted the VM a couple times, ran OS updates w/in the VM and applied VirusScan patches all without issue. This is all being done on a hidden encrypted WAP as well. We'll see how the transition from the work network to the home and back goes and will report back one last time after having confirmed all is good to that extent.

    Hats off to the Parallels team for all the rapid responses to our issues and getting an update out to fix this and other issues users have experienced with the 4.0 release.

    Hopefully applying this update fixes the issue for others as well, for I empathize with those who may have had to sadly boot their actual PCs during this downtime.
     
  17. Evengers

    Evengers Bit poster

    Messages:
    8

    Thank you for pointing that thread out. It would have saved some time. But, yes all of that has been tried.

    I am convinced that since I can easily convert the 3.0 to VM Fusions 2.1 and use that without difficulty, and that not being able to do that with the Parallels 4.0 converter indicates a fault in the 4.0 upgrade/converter package. Faulty logic perhaps but ... if VMWare can do it without a snag shouldn't it also be possible without many hours of hassle to do it with Parallels?

    Don't get me wrong. I am a loyal supporter. 3.0 was excellent. If I can ever get 4.0 to work I'm sure I will be happy er, someday ...
     
  18. John@Parallels

    John@Parallels Forum Maven

    Messages:
    6,333
    Update was published , which is right now available at http://forum.parallels.com/showthread.php?t=31764
    The most of problem were fixed.
    Please navigate to that link, and download build 3540
    In post there are various instructions, how to fix problems.
     
  19. dautor

    dautor Bit poster

    Messages:
    1
    Dear Elrich,

    I have the identical problem as these other users ("The physical network adapter connected to virtual network adapter 1 does not exist") and the recommended steps also have not worked for me. I really need to get my networked Windows VM running again. Can you please send me the onerous protocol? Thanks.
     
  20. Elric

    Elric Parallels Team

    Messages:
    1,718
    Please update to the build 3540. It should not have this issue.

    If you are already running 3540, then could you please do the following sequence of actions:

    1) Please send a problem report using menu "Help" -> Report a Problem and remember the number of report
    2) Please go to the Parallels Desktop networking preferences using the menu "Parallels Desktop"->"Preferences"->Networking and press the "Restore Defaults" button
    3) The please send one more problem report and post here the first problem report number and this one.

    "Restore Defaults" will fix the problem and problem reports will help to identify the cause of the trouble.

    Thank you for the report
     

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