No Wifi after December Windows update

Discussion in 'Mac OS X Guest OS Discussion' started by JosephL6, Dec 18, 2018.

  1. JosephL6

    JosephL6 Bit Poster

    Messages:
    15
    After running Windows Update this morning, Windows no longer "sees" any Wifi connections, and "thinks" it is connected by ethernet (but it is connected by Wifi). Several programs are broken, including Office360. When I try to repair/reinstall them, Office tells me I am not connected. I've tried resetting the network adapters several times, to no avail. Anyone else having problems after the new update?

    Thanks,
    Jerry
     
  2. JosephL6

    JosephL6 Bit Poster

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    15
    I was able to roll back to the previous version - a word to the wise, be careful of the major update!
     
  3. AJ@Parallels

    AJ@Parallels Staff Member

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    Hello JosephL6, Let us ensure that Parallels Tools are properly installed. Please follow https://bit.ly/2N1mrkW to install Parallels Tools. If you see reinstall or update Parallels Tools then kindly reinstall it then kindly go to Actions--> Configure--> Hardware--> Network 1 and change it to Default adapter ( Bridged mode).
     
  4. JosephL6

    JosephL6 Bit Poster

    Messages:
    15
    Thank you. After I rolled back to the earlier windows version, I reinstalled parallels tools and everything works fine. The network is currently set to "shared"-is that OK?
     
  5. BalazsT

    BalazsT Bit Poster

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    5
    I have the same problem. Unfortunately, I can't roll back because it is controlled by my company policy. Anyone has a solution?
     
  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    1,981
    We are glad to hear that the issue is resolved. Let us know if you have any questions.
     
  7. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    1,981
    Have you tried reinstalling Parallels Tools?
     
  8. BalazsT

    BalazsT Bit Poster

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    I tried. No luck.
     
  9. Ajith@Parallels

    Ajith@Parallels Parallels Support

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    1,981
    Let us know the exact issue/error you are getting. Also, confirm if you are unable to connect to a particular network?
     
  10. BalazsT

    BalazsT Bit Poster

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    • I have Wifi over my macOS.
    • My VM Win10 says I don't connect to the internet, but when I check the available networks I see the I connected to ethernet network (attached screenshot)
    • I don't have internet over Edge (attached screenschot), however I have internet access over any other browser (Chrome, IE, Firefox).
    • My biggest problem is the Office programs says I don't connect to the internet, so I can't access my onedrive files, can't work with SharePoint. (attached screenschot, my Word is Hungarian) However I can access my onedrive and SharePoint files over file explorer.
    Screenshot 2018-12-26 at 9.05.30.png Screenshot 2018-12-26 at 9.07.22.png Screenshot 2018-12-26 at 9.05.52.png
     
  11. Arun@Parallels

    Arun@Parallels Parallels Support

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    1,349
    Hi @BalazsT , seems like an issue with Edge and Office . Can you please try rearing office programs and check if that helps?
     
  12. BalazsT

    BalazsT Bit Poster

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    5
  13. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    669
    If you have any antivirus/firewall protection enabled on the Mac, please disable and check if it works. Also, make sure that the Windows is up to date.
     
  14. JohnH38

    JohnH38 Bit Poster

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    So far I know, roll back is the perfect solution.
     
  15. BalazsT

    BalazsT Bit Poster

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    Ok, but people shouldn't use old Windows version forever.
    How will it get fixed? I guess MS wouldn't fix it, so a new parallels version should, right?
     
  16. JohnC50

    JohnC50 Bit Poster

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    1
    I ended up resetting Windows 10 and got my wifi network connection back. Now I need to reinstall apps and reconfigure other aspects of Windows. Reminds me of why I made the move to Mac a few years ago.
     
    Last edited: Jan 25, 2019

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