Parallels 13/Win 10 Creators Update will not install tools.

Discussion in 'Installation and Configuration of Parallels Desktop' started by Len Mizutowicz, Nov 13, 2017.

  1. Len Mizutowicz

    Len Mizutowicz Junior Member

    Messages:
    15
    In High Sierra I am running the latest version of Parallels and completed a clean install of Win 10 Creators Edition in a Boot Camp partition.
    Parallels Tools will not install. The installation fails at around 65%. I have researched and attempted every KB article I can find in regards to running sfc /scannow, deleting the registry entries, directories, etc.
     
    Len Mizutowicz, Nov 13, 2017
    #1
  2. Len Mizutowicz

    Len Mizutowicz Junior Member

    Messages:
    15
    I attempted to run the install manually from the Temp directory, and the error is:
    Failed to install driver prl_boot
     
    Len Mizutowicz, Nov 13, 2017
    #2
  3. Alfena@Parallels

    Alfena@Parallels Pro

    Messages:
    445
    Alfena@Parallels, Nov 13, 2017
    #3
  4. Len Mizutowicz

    Len Mizutowicz Junior Member

    Messages:
    15
    Yes I did, which I mentioned in my original post. It does not correct the issue.
     
    Last edited: Nov 14, 2017
    Len Mizutowicz, Nov 13, 2017
    #4
    JosephL6 likes this.
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @Len Mizutowicz, we released a new update Parallels Desktop 13 for Mac Update 2 Hotfix 1(13.2.0-43213) and this update addresses this issue. To check for updates, click on the Parallels Desktop menu on Mac menu bar and select Check for Updates: http://kb.parallels.com/124262
     
    PaulChristopher@Parallels, Dec 9, 2017
    #5

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