Parallels 14, Sierra and Itunes movies: Wont Play

Discussion in 'Mac OS X Guest OS Discussion' started by MartyL4, Oct 2, 2018.

  1. MartyL4

    MartyL4 Bit Poster

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    Hi

    Forgive me ifs this has been covered but i am new to this :)
    I have a Parallels 14 running Sierra. I have logged in to my iTunes account and can see and play my music library.
    I can't get an TV or Movies to work and i suspect it is because the VM does not have a sufficient graphics capability...i say this as because no matter what..if is set it to 2gb of Graphics ram ...it reverts to 256mb
    How can i force it so run sufficiently fast graphics to sup0port 1080p hd Movies?
    Regards
    Marty
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

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    Hi @MartyL4 . please let s know the edition of Parallels Desktop you are using. Is it a Home/Pro/Business.
     
  3. applestar

    applestar Bit Poster

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    +1

    I even bought the Pro version now but it does not help at all ...
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

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    1,361
    Hi @applestar , please let us know how much graphics memory you have allocated to your virtual machine.
     
  5. RamyG

    RamyG Bit Poster

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    I have the same issue, Parallel (Lite or Home v14 trail) only issue maximum of 256MB to my graphics memory. resulting in flickering in Safari tabs and almost all applications i use, VS Code,MongoDB Compass and Atom.

    Also my discreet graphics on my 2014 MacBook Pro is 2GB, It says in Parallel 512MB recommended, i choose 512MB and start VM, it only allocates 256MB. Same if I choose 1GB of video memory.

    Can someone please explain how do I allocate more than 256MB of video memory?
     
  6. RamyG

    RamyG Bit Poster

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    2
    An update for everyone who is looking for a solution, I was not able to solve this with Parallel as it is a software "Parallel" issue and not anything else. Other VM Hosts softwares do not have this problem with much less video memory..
     
  7. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @RamyG , please let us know the version of Parallels Desktop you are using.
     
  8. PascalG2

    PascalG2 Bit Poster

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    I am Running Parallels 14 and macOS Sierra 10.12.6 with iTunes 12.8.2.3 in a VIrtual Machine on a MacBook Pro running macOS High Sierra.
    iTunes wont play any Songs nor Movies in Parallels - what do I need to do?
     
  9. Maria@Parallels

    Maria@Parallels Parallels Team

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    3,702
    Hi, did you get any error message when iTunes doesn'' play songs?
     
  10. OlsenH

    OlsenH Bit Poster

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    Hi, did you get any error message when iTunes doesn'' play songs? - Simple question!
     
  11. JeremyG2

    JeremyG2 Bit Poster

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    I have the same issue. I was trying to use iTunes when running my virtual machine with Sierra, but could never get it to play. At that point I just wanted to figure it out, so I installed Sierra on multiple VM's on multiple computers. running both parallels 13 &14. I had 2 GB of video memory allocated, 8 GB ram and 4 processors. It would just always black screen instead of play the movie. I could not even make a purchase with iTunes. As soon as I would click purchase I would get the beach ball and iTunes would need to be force quit. After trying for almost 3 days between two computers and multiple installs I never was able to get it to work.
     
  12. BradH4

    BradH4

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    Look I read the thread, required information for while updating iTunes (An unknown error appears "error 9") I would try to configure it as a various step which I know, the result is zero, in that course, I found a website, I visit https://itunessupport.org/blog/fix-itunes-error-9/ here eventually problem resolved.
     
  13. applestar

    applestar Bit Poster

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    Still does not work (!)

    Parallels 15. Host: Mojave 10.14.6. Guest: Sierra 10.12.16. iTunes on Guest: 12.8.2.3. (manually updated)

    Black Screen with iTunes
     

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