Parallels 14 with Windows 10 won't shut down properly

Discussion in 'Installation and Configuration' started by MacBimmer, Aug 22, 2018.

  1. MacBimmer

    MacBimmer Bit Poster

    Messages:
    8
    Installed Parallels 14 and Parallels Tools yesterday on 2018 MBP and everything works fine till I go to shutdown windows and then quits Parallels. After executing the shutdown command, windows goes to black screen like its shutting down and then a message pops up "Windows 10" was restarted....The virtual machine processor was reset by the operating system.... with an "ok" button that then restarts Windows. This happens every time I try to shut down so I'm unable to shut down Windows and Parallels. I have been unsuccessful in getting windows and Parallels to both shut down since the upgrade to Parallels 14. Can anyone help me figure out what to do?
     
  2. Michael@Parallels

    Michael@Parallels Parallels Support

    Messages:
    26
    Hi,
    Here're the KB that should help:
    https://kb.parallels.com/en/124449
    https://kb.parallels.com/en/123831
     
    MacBimmer likes this.
  3. MacBimmer

    MacBimmer Bit Poster

    Messages:
    8
  4. KristenR

    KristenR Bit Poster

    Messages:
    1
    Turning off Quick Start in Windows 10 solved this very issue for me as well. Thanks for the links to the KB's!
     
  5. Sathiya@Parallels

    Sathiya@Parallels Staff Member

    Messages:
    579
    You are welcome. Please post again for any additional queries.
     
  6. LuisB3

    LuisB3

    Messages:
    1
    Hello,
    I'm having some trouble shutting down Windows 10 October Update (1809). Sometimes the screen goes blank but never finishes to shut down. When I return to Parallels's Control Center I can see the preview thumbnail of the OS and it says "Windows is shutting down". Other times the preview shows a BSOD. Is there any information about this particular Windows build?
    Thank you.
     

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