Parallels 4.0 installation issue

neil_c · Nov 11, 2008

I've just purchased the Parallels 4.0 upgrade and when try to install, I always end up with the following:

I have a MacBook Pro 2.2GHz with 4GB RAM, running 10.5.5. Parallels Desktop 3.0 was installed but was removed as part of the installation process for Parallels Desktop 4.0. I have tried manually removing any persistent Parallels 3.0 components and rebooted several times. Manually rebooting after receiving the error shown in the image does not solve the issue and Parallels 4.0 cannot be found in /Applications/

jasonvp · Nov 12, 2008

ninjakid said:
Im going to restore the system but i think I'm going to request a refund at this point untill the bugs are worked out.

Let me know how you do with that refund request. Their EULA specifically states that refunds aren't available.

jas

zarkon55 · Nov 12, 2008

More 4.0 Install and Run Issues:

I also am reverting back to 3.0 and asking for my upgrade $$ back.

The upgrade process is very slow, and cumbersome, and once completed, my VISTA VM actually runs about 50% SLOWER not faster than before.

I also can't shut down the Parallels program after closing the VM, and I have to use "Force Quit" to close the application.

I have to say this is the buggiest version release from them I have seen so far.

Back to 3.0 and/or a switch to VMWare I think.

-Walt

ninjakid · Nov 12, 2008

jasonvp said:
Let me know how you do with that refund request. Their EULA specifically states that refunds aren't available.

jas

The place i bought the upgrade download from offers a refund as long as you can show proof you removed the software from the machine. I took a photo of the crashed system as proof and sent it in already. I am not sure how much this release was tested on the new macbookpro laptops but something is not right in there installer.

sharkmeat · Nov 12, 2008

Phone Support Terribly Lacking

Wow I can see why Obama wants to bring the jobs back to the U.S. I have wasted one and a half hours on the phone to "Technical Support". I have spoken to FIVE different people - each time they are very hard to understand, do not have any idea about version 4.0 and say they will transfer you to a "product specialist" and then the call drops. Despite taking down a "Call back number" they do not call back. Each time I call back I have to explain the situation over again to someone who really doesn't have the communication skills needed to really understand technical problems. PLEASE bring support back to a USA call center.

I still do not have a working v4.0 VM. I have reverted back to 3.0 twice and tried the upgrade again but still no luck. It hangs on Step 2 and when I boot in Safe Mode it stops after loading agp440.sys and closes the VM. An endless loop!!

I've now been on hold for 47mins being transferring to a "Product Specialist" - I guess a phone is ringing somewhere in Asia but no one is picking up.

I have a ticket open #613443 so if someone from Parellels in the USA can give me a call and get my VM upgrade working that would be great!

sharkmeat · Nov 12, 2008

Fantastic after 60 mins on hold the phone systems gives me the message "I'm sorry for your inconvenience - all our engineers are on other calls - please call back some other time - goodbye!!" - Are you kidding me?? Parallels - you need to pull this release and make a statement and not put it back for download until it is working.

LexCan · Nov 12, 2008

Ditto

Same situation here. 4.0 no go, can't uninstall and re-install 3.0; 2 hours on the phone to Bangalore, India; now on "up to 30 minutes hold" to Level 2 tech, who I believe is in Seattle.

This "upgrade" has so far wasted last evening and all of today (so far). This is unbelievably bad. WARN YOUR FRIENDS AGAINST INSTALLING PARALLELS 4.0. They will thank you.

ichi · Nov 12, 2008

My XP VM was really slow after an upgrade. It was also eating loads of my CPU (in activity monitor, not task manager), so I htought I'd try out a new VM with Vista x64 and so far so good. It is definately running nicely, although it doesn't support Aero yet.

From what I have seen so far, if you want to use 4, start with a new VM in version 4 instead of upgrading old version 3 VMs.

The other thing installing 4 did was wipe out all of my VPN configurations.

Maciej · Nov 13, 2008

Same symptoms as Neil_c - different reason

I had the same symptoms as Neil_c, i.e. the same error message. However, the cause seems to be the circular reference in the symbolic link /usr/local/lib. This issue is described in another thread:

http://forum.parallels.com/showthread.php?t=31184&highlight=uninstall

However, the fix there did not work for me.

@Parallels: I have noticed you included Neil_c's resolution in the online troubleshooter. Perhaps you should include the other possible cause (symbolic link) in the resolution as well. It might also be a good idea to direct the users to the error logs - not everyone knows about them.

riques · Nov 13, 2008

Have tried all suggestions - nothing works

Parallels support folk,

I emailed you about this specific issue and you replied by sending me a link to download the same 480Mb ISO file that failed in the first place. I dutifully downloaded it anyhow, and sure enough, it failed - again.

Why are you being so mum about this issue? Apparently, there are quite a few of us who cannot install PDT v4.

Here is my complete log:

Nov 13 17:37:48 Stones /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[315]: vm_protect: 0
Nov 13 17:37:48 Stones Installer[315]: @(#)PROGRAM:Install PROJECT:Install-384.1
Nov 13 17:37:48 Stones Installer[315]: @(#)PROGRAM:Installer PROJECT:Installer-281
Nov 13 17:37:48 Stones Installer[315]: Hardware: MacBookPro2,2 @ 2.16 GHz (x 2), 2048 MB RAM
Nov 13 17:37:48 Stones Installer[315]: Running OS Build: Mac OS X 10.5.5 (9F33)
Nov 13 17:37:48 Stones Installer[315]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Nov 13 17:37:48 Stones Installer[315]: Env: TMPDIR=/var/folders/1r/1rf31tHaETG0+3xjbhWHGE+++TI/-Tmp-/
Nov 13 17:37:48 Stones Installer[315]: Env: SHELL=/bin/bash
Nov 13 17:37:48 Stones Installer[315]: Env: HOME=/Users/rique
Nov 13 17:37:48 Stones Installer[315]: Env: USER=rique
Nov 13 17:37:48 Stones Installer[315]: Env: LOGNAME=rique
Nov 13 17:37:48 Stones Installer[315]: Env: DISPLAY=/tmp/launch-XWH3N4/:0
Nov 13 17:37:48 Stones Installer[315]: Env: SSH_AUTH_SOCK=/tmp/launch-gZqA2C/Listeners
Nov 13 17:37:48 Stones Installer[315]: Env: Apple_PubSub_Socket_Render=/tmp/launch-te4gSr/Render
Nov 13 17:37:48 Stones Installer[315]: Env: COMMAND_MODE=unix2003
Nov 13 17:37:48 Stones Installer[315]: Env: SECURITYSESSIONID=6a4d90
Nov 13 17:37:48 Stones Installer[315]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:0
Nov 13 17:37:48 Stones Installer[315]: Parallels Desktop 4.0 for Mac Installation Log
Nov 13 17:37:48 Stones Installer[315]: Opened from: /Volumes/Parallels Desktop 4/Install.mpkg
Nov 13 17:37:50 Stones Installer[315]: Installation checks succeeded with warnings.
Nov 13 17:37:50 Stones Installer[315]: Installation check warning. Parallels Desktop 3.0 will be removed from your Mac.. Parallels Desktop 4.0 and Parallels Desktop 3.0 cannot be simultaneously installed on your Mac.\n\nNote: You will need to upgrade your virtual machines before starting to work with them. This process may take some time to complete..
Nov 13 17:37:50 Stones installdb[323]: started (uid 96)
Nov 13 17:37:50 Stones installdb[323]: Opened receipt database on '/' with schema 17.
Nov 13 17:38:00 Stones installdb[323]: done. (0.008u + 0.008s)
Nov 13 17:38:12 Stones runner[324]: Administrator authorization granted.
Nov 13 17:38:12 Stones Installer[315]: ================================================================================
Nov 13 17:38:12 Stones Installer[315]: User picked Standard Install
Nov 13 17:38:12 Stones Installer[315]: Choices selected for installation:
Nov 13 17:38:12 Stones Installer[315]: Install: "Parallels Desktop 4.0 for Mac"
Nov 13 17:38:12 Stones Installer[315]: Install: "Parallels Desktop"
Nov 13 17:38:12 Stones Installer[315]: Parallels Desktop 4.pkg : com.parallels.desktop.package : 4.0.3522.205957
Nov 13 17:38:12 Stones Installer[315]: Install: "Parallels Desktop Transporter"
Nov 13 17:38:12 Stones Installer[315]: Parallels Transporter 4.pkg : com.parallels.desktop.transporter : 4.0.3522.205957
Nov 13 17:38:12 Stones Installer[315]: Install: "Parallels Desktop Image Tool"
Nov 13 17:38:12 Stones Installer[315]: Parallels Image Tool 4.pkg : com.parallels.desktop.imagetool : 4.0.3522.205957
Nov 13 17:38:12 Stones Installer[315]: Install: "Parallels Desktop Explorer"
Nov 13 17:38:12 Stones Installer[315]: Parallels Explorer 4.pkg : com.parallels.desktop.explorer : 4.0.3522.205957
Nov 13 17:38:12 Stones Installer[315]: MacFUSE-Core-1.7.pkg : com.google.macfuse.core.170 : 1.7
Nov 13 17:38:12 Stones Installer[315]: Parallels Drivers 10.5.pkg : com.parallels.desktop.drivers.105 : 1.0
Nov 13 17:38:12 Stones Installer[315]: ================================================================================
Nov 13 17:38:12 Stones Installer[315]: It took 0.00 seconds to summarize the package selections.
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Desktop%204.pkg
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Transporter%204.pkg
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%204.pkg
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Explorer%204.pkg
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/MacFUSE-Core-1.7.pkg
Nov 13 17:38:12 Stones Installer[315]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Drivers%2010.5.pkg
Nov 13 17:38:12 Stones Installer[315]: _installNextPackage of 1
Nov 13 17:38:12 Stones installdb[327]: started (uid 96)
Nov 13 17:38:12 Stones installdb[327]: Opened receipt database on '/' with schema 17.
Nov 13 17:38:12 Stones Installer[315]: Starting installation:
Nov 13 17:38:12 Stones Installer[315]: Preparing volume "Leopard" for installation
Nov 13 17:38:12 Stones Installer[315]: Configuring volume "Leopard"
Nov 13 17:38:13 Stones Installer[315]: Preparing disk for local booted install.
Nov 13 17:38:13 Stones Installer[315]: Free space on "Leopard": 61.6 GB (66167545856 bytes).
Nov 13 17:38:13 Stones Installer[315]: Create temporary directory "/private/tmp/Parallels Desktop 4.pkg.315R84LbX"
Nov 13 17:38:13 Stones Installer[315]: Running install actions
Nov 13 17:38:13 Stones Installer[315]: run preflight script for Parallels Desktop 4.0 for Mac
Nov 13 17:38:13 Stones runner[324]: preflight[328]: ls: /Library/Parallels/bugreports/: No such file or directory
Nov 13 17:38:13 Stones runner[324]: preflight[328]:
Nov 13 17:38:13 Stones Installer[315]: Install failed: The following install step failed: run preflight script for Parallels Desktop 4.0 for Mac. Contact the software manufacturer for assistance.
Nov 13 17:38:18 Stones installdb[327]: done. (0.005u + 0.003s)

Can someone please advise how to deal with this? This is a complete waste of time - not to mention the $ invested for the upgrade. Thanks!

-- Rique S.

riques · Nov 14, 2008

Parallels - no reply? How many others are having this problem? I take it there is no known fix? I am starting to think it is time to request a refund. How could you release such an unstable product with so many problems?

bi11 · Nov 14, 2008

>Let me know how you do with that refund request. Their EULA specifically states that refunds aren't available.

EULA's cannot take legal rights away from you. If your state or local laws say that it is illegal to forbid restitution in a EULA, then you have the right to get your money back.

dalagra · Nov 14, 2008

same trouble here

jasonvp said:
I'm also having problems with v4. My installation appears to have succeeded, but when I double-click on the Desktop icon, nothing happens. I tried double-clicking on my VM's disk image, and an error stating "Parallels SDK Not Found" came up.

No amount of uninstalling, rebooting, reinstalling, etc, etc seems to help.

I need to downgrade back to v3. :-(

jas

I'm using Mac Pro, OS X 10.5.5. (the local firewall is disabled.)
Parallels-Desktop-4.0.3522.205912.dmg

The installation appears to complete, however when running the Parallels Desktop app there is a brief flash on the screen and then nothing happens. If I try to run "Parallels Explorer" then "Unable to find Parallels SDK library." message-box pops up.

Additional note, the "Parallels Network adapter"(s) are available in the "System Preferences -> Network" pane, so at least some portion of the installation seems to have succeeded.

Indeed, upon starting the installation a dialog-box pops up with message "Checking for updates" and then, after it, the installation commences.

Regards to all and thank you.

wesreid · Nov 18, 2008

Same issue with 'run preflight script'

It is silly that I can't find v3.0 to download.
I've got to my VM running to complete work.

May have to convert the image to VMWare Fusion in order to proceed working.

Here is my Parallels Installation Log Output:
--------------------------------------------------

Nov 18 13:23:56 my-macbook Installer[268]: Installation checks succeeded with warnings.
Nov 18 13:23:56 my-macbook Installer[268]: Installation check warning. Parallels Desktop 3.0 will be removed from your Mac.. Parallels Desktop 4.0 and Parallels Desktop 3.0 cannot be simultaneously installed on your Mac.\n\nNote: You will need to upgrade your virtual machines before starting to work with them. This process may take some time to complete..
Nov 18 13:23:57 my-macbook installdb[279]: started (uid 96)
Nov 18 13:23:57 my-macbook installdb[279]: Opened receipt database on '/' with schema 17.
Nov 18 13:24:04 my-macbook installdb[279]: done. (0.006u + 0.005s)
Nov 18 13:24:13 my-macbook runner[280]: Administrator authorization granted.
Nov 18 13:24:13 my-macbook Installer[268]: ================================================================================
Nov 18 13:24:13 my-macbook Installer[268]: User picked Standard Install
Nov 18 13:24:13 my-macbook Installer[268]: Choices selected for installation:
Nov 18 13:24:13 my-macbook Installer[268]: Install: "Parallels Desktop 4.0 for Mac"
Nov 18 13:24:13 my-macbook Installer[268]: Install: "Parallels Desktop"
Nov 18 13:24:13 my-macbook Installer[268]: Parallels Desktop 4.pkg : com.parallels.desktop.package : 4.0.3522.205912
Nov 18 13:24:13 my-macbook Installer[268]: Install: "Parallels Desktop Transporter"
Nov 18 13:24:13 my-macbook Installer[268]: Parallels Transporter 4.pkg : com.parallels.desktop.transporter : 4.0.3522.205912
Nov 18 13:24:13 my-macbook Installer[268]: Install: "Parallels Desktop Image Tool"
Nov 18 13:24:13 my-macbook Installer[268]: Parallels Image Tool 4.pkg : com.parallels.desktop.imagetool : 4.0.3522.205912
Nov 18 13:24:13 my-macbook Installer[268]: Install: "Parallels Desktop Explorer"
Nov 18 13:24:13 my-macbook Installer[268]: Parallels Explorer 4.pkg : com.parallels.desktop.explorer : 4.0.3522.205912
Nov 18 13:24:13 my-macbook Installer[268]: MacFUSE-Core-1.7.pkg : com.google.macfuse.core.170 : 1.7
Nov 18 13:24:13 my-macbook Installer[268]: Parallels Drivers 10.5.pkg : com.parallels.desktop.drivers.105 : 1.0
Nov 18 13:24:13 my-macbook Installer[268]: ================================================================================
Nov 18 13:24:13 my-macbook Installer[268]: It took 0.00 seconds to summarize the package selections.
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Desktop%204.pkg
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Transporter%204.pkg
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%204.pkg
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Explorer%204.pkg
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/MacFUSE-Core-1.7.pkg
Nov 18 13:24:13 my-macbook Installer[268]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Volumes/Parallels%20Desktop%204/Install.mpkg/Contents/Packages/Parallels%20Drivers%2010.5.pkg
Nov 18 13:24:13 my-macbook Installer[268]: _installNextPackage of 1
Nov 18 13:24:14 my-macbook installdb[281]: started (uid 96)
Nov 18 13:24:14 my-macbook installdb[281]: Opened receipt database on '/' with schema 17.
Nov 18 13:24:14 my-macbook Installer[268]: Starting installation:
Nov 18 13:24:14 my-macbook Installer[268]: Preparing volume "Macintosh HD" for installation
Nov 18 13:24:14 my-macbook Installer[268]: Configuring volume "Macintosh HD"
Nov 18 13:24:15 my-macbook Installer[268]: Preparing disk for local booted install.
Nov 18 13:24:15 my-macbook Installer[268]: Free space on "Macintosh HD": 101 GB (108639858688 bytes).
Nov 18 13:24:15 my-macbook Installer[268]: Create temporary directory "/private/tmp/Parallels Desktop 4.pkg.268SDEc5n"
Nov 18 13:24:15 my-macbook Installer[268]: Running install actions
Nov 18 13:24:15 my-macbook Installer[268]: run preflight script for Parallels Desktop 4.0 for Mac
Nov 18 13:24:15 my-macbook Installer[268]: Install failed: The following install step failed: run preflight script for Parallels Desktop 4.0 for Mac. Contact the software manufacturer for assistance.
Nov 18 13:24:20 my-macbook installdb[281]: done. (0.004u + 0.003s)

fmortens · Nov 20, 2008

Hi there

I still have this problem when trying to install from the downloadable image.

I have disabled my firewall - so what could the problem be now?

And...

I have a system with case-sensitive filesystem, hopefully that isn't the reason?

John@Parallels · Nov 23, 2008

update was published , which is right now available at http://forum.parallels.com/showthread.php?t=31764
The most of problem were fixed.
Please navigate to that link, and download build 3540
In post there are various instructions, how to fix problems.

hehoheho · Nov 28, 2008

Build 3540 still can't resolve the problem

As captioned. And pls. check with the installation log after I run the 3540 installer (version 4.0.3540.209168). It still the case,

Nov 29 10:11:24 Heaven /System/Library/CoreServices/Installer.app/Contents/MacOS/Installer[301]: vm_protect: 0
Nov 29 10:11:24 Heaven Installer[301]: @(#)PROGRAM:Install PROJECT:Install-384.1
Nov 29 10:11:24 Heaven Installer[301]: @(#)PROGRAM:Installer PROJECT:Installer-281
Nov 29 10:11:24 Heaven Installer[301]: Hardware: Macmini1,1 @ 1.66 GHz (x 2), 2048 MB RAM
Nov 29 10:11:24 Heaven Installer[301]: Running OS Build: Mac OS X 10.5.5 (9F33)
Nov 29 10:11:24 Heaven Installer[301]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Nov 29 10:11:24 Heaven Installer[301]: Env: TMPDIR=/var/folders/SA/SAU3Tmm8GGayaKqfkUm+XE+++TI/-Tmp-/
Nov 29 10:11:24 Heaven Installer[301]: Env: SHELL=/bin/bash
Nov 29 10:11:24 Heaven Installer[301]: Env: HOME=/Users/tellanyellow
Nov 29 10:11:24 Heaven Installer[301]: Env: USER=tellanyellow
Nov 29 10:11:24 Heaven Installer[301]: Env: LOGNAME=tellanyellow
Nov 29 10:11:24 Heaven Installer[301]: Env: DISPLAY=/tmp/launch-2Ztok9/:0
Nov 29 10:11:24 Heaven Installer[301]: Env: SSH_AUTH_SOCK=/tmp/launch-VoZMyy/Listeners
Nov 29 10:11:24 Heaven Installer[301]: Env: Apple_PubSub_Socket_Render=/tmp/launch-0xdAHE/Render
Nov 29 10:11:24 Heaven Installer[301]: Env: com.adobe.versioncue.client.applocale=en_US
Nov 29 10:11:24 Heaven Installer[301]: Env: com.adobe.versioncue.client.appversion=1.0.0
Nov 29 10:11:24 Heaven Installer[301]: Env: com.adobe.versioncue.client.appname=AdobeDrive
Nov 29 10:11:24 Heaven Installer[301]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0:2
Nov 29 10:11:24 Heaven Installer[301]: Env: SECURITYSESSIONID=9b2ff0
Nov 29 10:11:24 Heaven Installer[301]: Env: COMMAND_MODE=unix2003
Nov 29 10:11:24 Heaven Installer[301]: Parallels Desktop 4.0 for Mac Installation Log
Nov 29 10:11:24 Heaven Installer[301]: Opened from: /Users/tellanyellow/Desktop/Install.mpkg
Nov 29 10:11:26 Heaven Installer[301]: Installation checks succeeded with warnings.
Nov 29 10:11:26 Heaven Installer[301]: Installation check warning. Parallels Desktop 3.0 will be removed from your Mac.. Parallels Desktop 4.0 and Parallels Desktop 3.0 cannot be simultaneously installed on your Mac.\n\nNote: You will need to upgrade your virtual machines before starting to work with them. This process may take some time to complete..
Nov 29 10:11:27 Heaven installdb[309]: started (uid 96)
Nov 29 10:11:27 Heaven installdb[309]: Opened receipt database on '/' with schema 17.
Nov 29 10:11:34 Heaven installdb[309]: done. (0.007u + 0.004s)
Nov 29 10:11:46 Heaven runner[310]: Administrator authorization granted.
Nov 29 10:11:46 Heaven Installer[301]: ================================================================================
Nov 29 10:11:46 Heaven Installer[301]: User picked Standard Install
Nov 29 10:11:46 Heaven Installer[301]: Choices selected for installation:
Nov 29 10:11:46 Heaven Installer[301]: Install: "Parallels Desktop 4.0 for Mac"
Nov 29 10:11:46 Heaven Installer[301]: Install: "Parallels Desktop"
Nov 29 10:11:46 Heaven Installer[301]: Parallels Desktop 4.pkg : com.parallels.desktop.package : 4.0.3540.209168
Nov 29 10:11:46 Heaven Installer[301]: Install: "Parallels Desktop Transporter"
Nov 29 10:11:46 Heaven Installer[301]: Parallels Transporter 4.pkg : com.parallels.desktop.transporter : 4.0.3540.209168
Nov 29 10:11:46 Heaven Installer[301]: Install: "Parallels Desktop Image Tool"
Nov 29 10:11:46 Heaven Installer[301]: Parallels Image Tool 4.pkg : com.parallels.desktop.imagetool : 4.0.3540.209168
Nov 29 10:11:46 Heaven Installer[301]: Install: "Parallels Desktop Explorer"
Nov 29 10:11:46 Heaven Installer[301]: Parallels Explorer 4.pkg : com.parallels.desktop.explorer : 4.0.3540.209168
Nov 29 10:11:46 Heaven Installer[301]: MacFUSE-Core-1.7.pkg : com.google.macfuse.core.170 : 1.7
Nov 29 10:11:46 Heaven Installer[301]: Parallels Drivers 10.5.pkg : com.parallels.desktop.drivers.105 : 1.0
Nov 29 10:11:46 Heaven Installer[301]: ================================================================================
Nov 29 10:11:46 Heaven Installer[301]: It took 0.00 seconds to summarize the package selections.
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: location = file://localhost
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/tellanyellow/Desktop/Install.mpkg/Contents/Packages/Parallels%20Desktop%204.pkg
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/tellanyellow/Desktop/Install.mpkg/Contents/Packages/Parallels%20Transporter%204.pkg
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/tellanyellow/Desktop/Install.mpkg/Contents/Packages/Parallels%20Image%20Tool%204.pkg
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/tellanyellow/Desktop/Install.mpkg/Contents/Packages/Parallels%20Explorer%204.pkg
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/tellanyellow/Desktop/Install.mpkg/Contents/Packages/MacFUSE-Core-1.7.pkg
Nov 29 10:11:46 Heaven Installer[301]: -[IFDInstallController(Private) _buildInstallPlan]: file://localhost/Users/tellanyellow/Desktop/Install.mpkg/Contents/Packages/Parallels%20Drivers%2010.5.pkg
Nov 29 10:11:46 Heaven Installer[301]: _installNextPackage of 1
Nov 29 10:11:46 Heaven installdb[311]: started (uid 96)
Nov 29 10:11:46 Heaven installdb[311]: Opened receipt database on '/' with schema 17.
Nov 29 10:11:46 Heaven Installer[301]: Starting installation:
Nov 29 10:11:46 Heaven Installer[301]: Preparing volume "Tellan Yellow" for installation
Nov 29 10:11:46 Heaven Installer[301]: Configuring volume "Tellan Yellow"
Nov 29 10:11:47 Heaven Installer[301]: Preparing disk for local booted install.
Nov 29 10:11:47 Heaven Installer[301]: Free space on "Tellan Yellow": 10.8 GB (11645415424 bytes).
Nov 29 10:11:47 Heaven Installer[301]: Create temporary directory "/private/tmp/Parallels Desktop 4.pkg.301xgW3z9"
Nov 29 10:11:47 Heaven Installer[301]: Running install actions
Nov 29 10:11:47 Heaven Installer[301]: run preflight script for Parallels Desktop 4.0 for Mac
Nov 29 10:11:47 Heaven runner[310]: preflight[312]: ls: /Library/Parallels/bugreports/: No such file or directory
Nov 29 10:11:47 Heaven runner[310]: preflight[312]:
Nov 29 10:11:47 Heaven Installer[301]: Install failed: The following install step failed: run preflight script for Parallels Desktop 4.0 for Mac. Contact the software manufacturer for assistance.
Nov 29 10:11:52 Heaven installdb[311]: done. (0.007u + 0.004s)

Forgiven · Nov 29, 2008

please attach the screenshot with good resolution of Blue screen. Also read this articles: http://kb.parallels.com/en/5750 http://kb.parallels.com/en/5774 .

To request a refund for your recent purchase, please kindly contact Parallels Order Support Team directly:

https://www.parallels.com/support/desktop/request/

Please provide Order Support team with your order reference number and email address used for the purchase.

Be advised Parallels can issue refunds for purchases made through Parallels Online Store within 30 days following the purchase date only.

colinncox · Nov 29, 2008

I have the same issue

I have a MacBook 2.4GHz with 4GB Ram running 10.5.5 and have the same problem. When I try to get error nothing happens. I have to force quit the parallels installation. Then the computer restarts and Parallels hasn't installed. I have only downloaded the trial version, I am glad I did not purchase Parallels.

neil_c said:
I've just purchased the Parallels 4.0 upgrade and when try to install, I always end up with the following:

I have a MacBook Pro 2.2GHz with 4GB RAM, running 10.5.5. Parallels Desktop 3.0 was installed but was removed as part of the installation process for Parallels Desktop 4.0. I have tried manually removing any persistent Parallels 3.0 components and rebooted several times. Manually rebooting after receiving the error shown in the image does not solve the issue and Parallels 4.0 cannot be found in /Applications/

marcucci · Nov 29, 2008

Same here. Awful product and support. I already called Parallels several times this week and they said there's no way to get a refund for Parallels 4.0. (I already owned PD 3 and paid to get PD 4...can't say how slow slow it is and how many times my PB crashed). I called support for the last time yesterday- I was put on hold 3-4 times, before getting redirected in Russia or India...then the call dropped.

I have just switched to VMware Fusion. It's really another world! Stable, fast, and what make me feel. Take a look at this product my friends- it's worth the extra money you have to pay...but you will have a really highend product backed by the virtualization leader (after all Vmware created and still dominates the virtualization market...enough for me to be confident in their products)

If you don't want to pay again for another product, take a look at Virtualbox, it's a free download..

maztec · Dec 9, 2008

I just downloaded Parallels 4.0 and am having the identical issue mentioned here. Crap.